690 of 698 people found the following review helpful
4.0 out of 5 stars A nicely designed printer...
Review updated on October 13, 2009 to reflect firmware changes and add information on ink consumption -
The Canon MX-860 is an all-in-one printer designed for home or small business. The printing is fast, sharp and clear. The auto-document feeder scans both sides of the page, a tremendous time saver when you work with two-sided originals. Couple that with...
Published on April 15, 2009 by W. B. Halper
344 of 353 people found the following review helpful
3.0 out of 5 stars Good AIO with quality output and one unforgivable flaw!
Pros: Acceptable printing speed. Good and fast draft prints and copies. Quiet operation. Text quality is nearly laser sharp. Very good photo quality. Duplex printing and copying. Software that works well, unlike HP.
Cons: Can NOT produce proper COPY of documents with margins less than 0.25 inches. Borderless copy doesn't help. Can't print from USB keys. Poorly...
Published on March 25, 2009 by Dgden
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690 of 698 people found the following review helpful
4.0 out of 5 stars A nicely designed printer...,
This review is from: Canon PIXMA MX860 Wireless All-In-One office Printer (Office Product)
Customer review from the Amazon Vine Program (What's this?)Review updated on October 13, 2009 to reflect firmware changes and add information on ink consumption -
The Canon MX-860 is an all-in-one printer designed for home or small business. The printing is fast, sharp and clear. The auto-document feeder scans both sides of the page, a tremendous time saver when you work with two-sided originals. Couple that with duplex-printing and it's trivial to reproduce two-sided forms and documents. The network connectivity also works well...in the six months I've had the printer, it's operated flawlessly in a mixed Mac/Windows environment on both wireless and wired networks.
Let's look at the MX-860 on a piece-by-piece basis ...
The Canon MX-860 uses a set of five ink cartridges for printing. Two of the cartridges are black, with the other three being the typical Magenta/Cyan/Yellow set. The printed output is easily sharp enough to be used for business letters; it almost rivals laser printers in quality. To save paper, the printer has built-in duplexing. I haven't measured it, but single-sided printing speed is quite good...I suspect that the 38 pound weight of the printer is due to some good size motors pulling the paper and moving the printhead around. Printing in duplex mode is quite a bit slower. To avoid smearing, the printer waits for the first-side to dry before printing the second side.
Photographs have good tonal gradation and overall appearance, however they don't equal those from a high-end printer that's specifically designed to print photographs. The difference, though, is slight and everybody has liked the prints that I've made. The printer has the usual slots on the front to allow you to insert your camera's memory cards.
Whoopee! Duplex scanning! Have you ever tried to scan a stack of two sided pages? And get them merged into one file in the right order? I tried. Once. Then I went out and paid $400 for a dedicated scanner (the Fujitsu ScanSnap S510). With duplex scanning capability on the MX-860, I wouldn't have needed to do that. You put the papers in the feeder, tell the printer that it's a two-sided original and push the button.
Outgoing faxing works fine. The faxes seem to get there. Originally, the designers of the fax system missed an extremely important feature...you couldn't specify the number of rings before the fax machine answered. Without that ability, it was almost impossible for the machine to peacefully co-exist with your phone service in a single line household. This problem was fixed by a firmware update and current purchasers can set the number of rings before pick-up. Unfortunately, Canon hasn't posted the new firmware, so owners of older machines are stuck...be careful if you buy one used. +1 brownie point for recognizing and fixing the problem. -2 for not making it available... :>(
Networking and Setup
I had no problems getting both the wireless and wired network up and running. The setup is simple and straight forward. You'll need a USB cable to get the wireless network configured. It may be possible to wirelessly configure the wireless network, but there are certain insanities that even I won't try. You can only use one network - wired or wireless - at once. As I mentioned in the intro, it comes with both Macintosh and Windows software. Getting it to work on my additional networked computers was as simple as inserting the DVD and running the install program.
Some printer politely sip ink, but this isn't one of them. It's not quite as bad as beer consumption at a frat party, but in the last 2500 pages, I've gone through six black and two full sets of color cartridges. That works out to slightly over 10.5 cents per page at Amazon's current (11/11/09) prices for OEM ink cartridges...fine for normal use, but not great if you're going to use the printer heavily. Your ink consumption will vary, depending on the mix of photos, graphics and text that you print.
You know that ubiquitous orange tape that printer manufactures use to hold everything together? It's there in spades. I wish I owned that franchise. Otherwise, it looks like the printer should ship well. It's well isolated with plenty of molded styrofoam.
In summary, this is my fourth Canon printer and probably the twentieth printer that I've owned. Outside of the faxing issue, it works great. The duplex scanning and printing are valued additions and real time savers...I would have given it a solid five stars if it wasn't for the faxing problem. I haven't used the printer enough to get a sense of long-term reliability; after a couple of thousand sheets of paper, it's been jam free and solid.
344 of 353 people found the following review helpful
3.0 out of 5 stars Good AIO with quality output and one unforgivable flaw!,
This review is from: Canon PIXMA MX860 Wireless All-In-One office Printer (Office Product)Pros: Acceptable printing speed. Good and fast draft prints and copies. Quiet operation. Text quality is nearly laser sharp. Very good photo quality. Duplex printing and copying. Software that works well, unlike HP.
Cons: Can NOT produce proper COPY of documents with margins less than 0.25 inches. Borderless copy doesn't help. Can't print from USB keys. Poorly designed USB slot barely fits average USB key. No document preview on copy and scan on the LCD like HP has.
Summary: Let me start with the bad. I've been bugging Canon support for the past several days because I discovered a big flaw in the COPY feature of the printer. MX860 is utterly incapable of producing a copy of the document that has side margins less than 0.25 inches. If you have an 8.5x11 document with small margins that you want to copy, too bad you'll have to scan to PC first and then reprint, otherwise your margins will be partially cut off. I've tried everything Fit To Page which should be designed just for cases like this, borderless copy, size reduction. I can reduce the doc to 25% original size and still the margin adjacent to the initial horizontal edge of the flatbed scanner will be messed up. I do not believe this is a defect of my particular printer and the tech support didn't say that either. I've sent them scanned samples of my copies to show them that no method can be used to make such a copy successfully. It has been very frustrating and just today my wife asked me to make a copy of some document the credit card company sent her and I couldn't do it on MX860. I am actually comparing MX860 to HP Photosmart C7280. Canon kills the HP in text quality and sharpness as well as better photo quality especially on Standard quality setting. But when it comes to making copies of such documents, HP easily achieves the desired result using Fit To Page. Canon, what were you thinking?
In addition, try placing a 4x6 photo starting in the corner where the arrow on the flatbed marks the starting position. You will end up with a copy of the photo that is missing 0.25inches on one of its sides. You will have to move the photo away from the scanner edge to get a proper copy.
Needless to say I am very annoyed with this AIO at this point. If you are not bothered by such an issue, this is a very good all around AIO with some very useful extra features. Scanning straight to PDF is very good one and so is duplex copying (unless you have a doc with those margins). Very good quality printing.
But for it's flaw the machine is getting 3 stars from me. If that copy wasn't an issue it would have been 4 or maybe even 4.5.
BTW tech support said they will forward my comments to the customer feedback program. There is nothing they can do just as I thought. Unless enough people complain it maybe a while before this is fixed, if ever.
452 of 470 people found the following review helpful
5.0 out of 5 stars Buy now, read review while you wait for delivery truck!,
This review is from: Canon PIXMA MX860 Wireless All-In-One office Printer (Office Product)The Canon PIXMA MX860 is the iPhone of All-In-One Printers - it is feature packed, easy to use, and exceeds expectations at every turn.
Excellent quality, clear menus/instructions/software, Wireless setup, printing, and scanning on OS X is flawless. ADF and Duplexer in a high quality wireless printer from Canon is a steal at $199.
Build quality, setup instructions, feature set is huge, price tag isn't
Weight, could be quieter, internal paper tray doesn't handle photo media, no wireless faxing
The build quality is striking. It is very well packed and instructions are the best I have seen of any consumer electronics product including previous Canon products. There is a "kickstand" for keeping the printer open while inserting the 5 ink tanks and closing it reveals that it has a gentle piston like a luxury car's hood. Other details include a mechanism on the output try that automatically opens when printing to keep papers from spewing onto the floor. There is definitely some weight to this device and it is much larger than a printer you might get free with a PC purchase. Still I said to myself as I unpacked "was this really just $199?" as I had been looking at more expensive models and was concerned the quality would suffer to provide the MX860's price point.
Okay, I was flat out scared to insert the print head and break the caps off the five delicate ink tanks to insert them, but I think the instructions were just trying to make a point. In any case, do prepare your setup with lots of light as the print head insertion process is both dark and covered in warning stickers. I had no problems however because the on-screen instructions were clear (both visually and intellectually) and after printing a three step printhead alignment, output quality was definitely promising. I went with the wireless setup so I left the included USB cable (thanks Canon!) and phone lines (don't intend to fax) in the bag. The built in paper tray (letter size only) hides away neatly under the printer and there is a second input on the back of the unit for other media, plain paper, envelopes, or photo paper (hey a free 4x6 sample pack is included, cool!)
I installed the OS X drivers on a MacBook and it was very easy. Note that there are different instructions for 10.4 and 10.5 which are the only two versions supported as of Feb 2009 (Vista, XP, and 2000 are also supported, though it is unclear if 64-bit drivers are provided for those OSes). Software is as straight forward as the printed instructions. I did not install Canon's included photo software as I am expecting iPhoto to handle those tasks.I put the printer in Wireless LAN setup mode. A couple items to note though: Canon does proide for totally wireless setup though Wi-Fi Protected Setup though I went with the more straight forward USB connection to get the printer setup on the wireless network (turns out that included USB cable was helpful). The second item to note is that the software required a reboot which I am not accustom to with OS X software but none the less went along with. It was very cool to see the results of a two minute Wi-Fi quality test that shows the signal strength from base station to printer. (I was in the green zone from about 50 - 60 feet from the base station through two walls.)
Printing is so subjective I'm not going to try to quantify it. I'll say that it looks very crisp to me - not laser printer crisp, but every bit as sharp as I expected. Have not printed photos yet. The printing is about moderate in speed and as loud as my $300 HP All-in-One from 2004 but lower in tone so not as annoying.
Wireless scanning was what I was very interested in and the MX860 did not disappoint. Can scan from the glass, or the Auto-Document Feeder (ADF) and even do front and back duplex scans from the ADF. The awesome on-screen menu system is intuitive and allows you to choose your target wireless device to scan to. Scanning was faster and quieter than I expected and the resolution is truly excellent for an All-in-One. This is not a dedicated scanner and it won't scan a legal document, but when you want to quickly front and back scan those rebate forms before you send them in, this will be a good friend to have. I also look forward to batch scanning old printed photos for import into iPhoto.
I haven't had time to test printing from a memory card, duplex or ADF copy/print/scanning, faxing or receiving a fax, or Bluetooth (didn't purchase the optional module for $30). But what I was keenly impressed with is the crisp, intuitive menus. Very easy to navigate and follow. Things are where you think they will be. I wanted to turn down the volume of the keypad confirmation beeps and pleasantly had a whole menu of selection to do so for various volumes including off, as well as different settings for key press or alarms. The attention to detail and user experience really shows.
I hope this review was helpful and you enjoy your new Canon PIXMA MX860.
117 of 121 people found the following review helpful
4.0 out of 5 stars Good printer, but wireless is a HUGE pain, so here are some tips,
This review is from: Canon PIXMA MX860 Wireless All-In-One office Printer (Office Product)I looked and looked for a wireless all-in-one printer, with fax, and finally settled on this one. I saw the notes about the wireless setup being tricky, but being very computer savvy, I thought it would be a snap.
WRONG. Wow, whoever at Canon dreamed up this printer's wireless setup should be flogged and fired. If you are trying to figure out Canon's way to do wireless, here are some tips for you potential buyers. These tips are only meant for those needing help with wireless setup - not USB setup.
1. Don't even try to setup wireless using the printer itself. Unlike most products these days, there is NOT an option to scan/select/enter your network's SSID, enter a security key, and bam - you are done. No, the printer based setup is a mess.
2. Turn off your printer for now, and make sure it is not connected to anything via USB.
3. You need a laptop or other computer that is already connected to your network - WIRELESSLY. Don't use a PC/laptop that is connected to your network via ethernet cable. THIS IS KEY. You will connect your printer to this wireless PC/laptop via USB - LATER. Keep reading.
4. Put the Software disc in, select Custom Install, Select ALL of the software options.
5. When asked, choose that you want to setup a network based printer (do NOT select the USB based printer). This is the second option.
6. Eventually you will be asked to connect a USB cable to your printer, then this wireless laptop/PC, and then turn on the printer.
From here, I think the instructions are actually OK to follow. The key to this printer's wireless setup is using a wirelessly connected laptop/PC to set it up.
Also, if you are going to setup other laptopsPC's in your house to connect with this printer, you cannot simply use the IP address that you end up getting or setting. No, you need to take the software disc to each laptop/PC, install at least the drivers (more if you want, but only the drivers are needed), and when asked, select the option stating you want to connect to a printer that is already setup on the network.
Well folks, I hope this helps some of you. I do like this printer, its print speeds are fine and the print quality is good as usual, for Canon.
Good luck, and enjoy!
107 of 111 people found the following review helpful
2.0 out of 5 stars Beware of Profligate Ink Usage,
This review is from: Canon PIXMA MX860 Wireless All-In-One office Printer (Office Product)I have a Canon MP830 multifunction printer connected to my Mac running OS X10.5.X. In many ways I find the Canon unit to be functional and more than satisfactory. I print the occasional photo and have been please with the results, although I have to admit that I am increasingly using photo printing services because the results are overall better and there is little wastage of ink, paper and time to get good results. The scanner works great and I love the sheet feeder on it. I use the fax for outgoing occasionally and it works well enough. Copier function is fine as well.
Most of us know that printer companies really sell ink to make their money, and Canon is no exception. I have long noticed that my Canon is constantly pestering me about replacing a color ink tank when I haven't been doing color printing. These tanks ain't cheap. If you buy canon inks, a 4-tank (CMYK) pack is going to set you back about $45 discounted.
After being hit up by my printer for yet another color tank, and knowing I have printed no color images lately, I investigated more carefully. Referring to the Canon support website under "greyscale printing", which is the only such option offered by the printer driver. I find the following words:
"Note: Grayscale printing does not prevent the use of all inks. Shades of gray are created by using all color inks to create a composite shading."
I started looking into other models of the Canon multifunction printer sets and found the same answer for this and other models.
Just be aware, that with simply modest B&W printing, you are going to go through a lot of color ink. Since I can buy a B&W laser printer for less than $100 now, I am strongly considering this option, and relegating my Canon to scanner/fax service only. A rather big disappointment, because I don't like being taken advantage of. If I were shopping again, I would look carefully at the KODAK printers simply because they are making a marketing point of the abuse consumers have been suffering at the hands of the other ink vendors.
56 of 56 people found the following review helpful
3.0 out of 5 stars wouldn't have bought if I had researched properly,
This review is from: Canon PIXMA MX860 Wireless All-In-One office Printer (Office Product)This machine can do it all. Functions extremely well. Very pleased at the wireless function - it's wonderful to print from the laptop instead of doing everything from the desktop.
CONS: Canon is taking advantage of us with their ink cartridges. Had a Canon previously - fairly late model. They have reduced the size of the ink cartridges from 14 cc to 9 cc. That's a huge decrease with no corresponding increase in the number of pages printed. And of course, that isn't reflected in the prices of the cartridges. If I had explored deeply enough & had realized that before the purchase, another machine or brand would have been bought. Another area that some may be suckered by is the fact that you can save text to file, but woe to those who don't have an OCR program because it isn't included. I've always thought that Canon meant QUALITY but the ink scam will prevent me from buying another.
40 of 40 people found the following review helpful
2.0 out of 5 stars You win, you lose,
This review is from: Canon PIXMA MX860 Wireless All-In-One office Printer (Office Product)I've always been a fan of Canon products. I've used their printers for years, including the i850, i4200 (still my favorite printer!) and the multifunction MP530 (my favorite multifunction), MX830 and the MX850. I bought the MX860 for the wireless functionality. I find this is the first Canon product I would not recommend. The wireless printing speed is incredibly slow, either from Mac or PC. Printing through USB is faster, but still far slower than previous models. The new ink is quickly used up and it's expensive. These ink cartridges are not commonly found other than on-line. All-in-all, a real disappointment. I did get the wireless connectivity I wanted but gave up much more in exchange.
53 of 56 people found the following review helpful
5.0 out of 5 stars Excellent All in One Printer,
This review is from: Canon PIXMA MX860 Wireless All-In-One office Printer (Office Product)I bought this printer to replace an old Canon S800 that was a very good printer. This new one arrived quickly (3 days), was in perfect condition and took about 1 hour to setup. Most of your time is taking off orange tape which is used to protect the parts that move. I did the usb connection to my desktop on Windows XP which was perfect. I have printed color photos they are awesome, did the copy function and did a scan to email (very nice). I have always been pleased with Canon products. The only part that is a little cheap is the paper tray, but how often do you have to change or add paper? Thanks Canon a great print/scan/copy/fax device.
55 of 59 people found the following review helpful
5.0 out of 5 stars Wireless Installation,
This review is from: Canon PIXMA MX860 Wireless All-In-One office Printer (Office Product)I had some problems connecting my MX860 to my wireless network. It is up and running now so I thought I would pass on some insights. Bottom line; use the manual setup through the USB connection if you have any security on your wireless network.
I have a home network consisting of a new Linksys WRT160N wireless router, a 24-inch iMac with OSX 10.5.6 and an old Windows XP Pro SP3. My wireless network has the network name (SSID) turned off and uses WEP hex encryption.
I assumed that I would be able to go to a MX 860 menu screen and manually enter in the IP address, gateway, SSID and encryption. I looked through the Getting Stated Manual and the onscreen manual but I could not find anyway to connect the wireless network through the menu LCD. Too bad, that would have been great!
Next, I tried to connect using Wi-Fi Protected Set-up (WPS) to no avail. I made sure the wireless connection was selected then installed the software on my iMac but I could never get a connection. My guess is that the network security was the problem.
Next, I connected my iMac to the MX 860 via USB cable and used the manual wireless network connection configuration procedure. I was finally able to put in the network security information. When I disconnected the USB, the MX 860 was connected wirelessly. The MX860 showed up but interestingly was connected via its Mac network card address instead of its IP address. Everything worked fine though.
Finally I connected my Windows XP to the MX860 by installing the software and connecting to the MX 860 via the USB cable. I used the manual wireless connection and this time it connected via IP address and allowed me to enter a static address.
BTW - all the materials and packing are first rate. The printing, scanning and copying look good too. The Windows applications that come with the CD are more complete than the Mac ones.
34 of 35 people found the following review helpful
1.0 out of 5 stars Ink Consumption will empty your retirement saving!!,
This review is from: Canon PIXMA MX860 Wireless All-In-One office Printer (Office Product)Pros: Like my prior Canon AIO, this unit is feature rich. It's a great multi-purpose unit for a SOHO. And yes, as others have said, the setup can be improved but the wireless access works great.
Cons: One (very big) complaint - it GUZZLES ink!! 4 sets of ink in less than 1 ream (500 pages) of paper. 90% printing is text with color, 4% mid-quality graphics and 1% photos. Tech Support says duplex uses more, but I've disabled this - see no change!
Summary: Honestly, it's a wonderful printer but there's no way to justify given the ink consumption. Canon charges ~$15 per cartridge (w/S&T) x 5 colors, so a full replace set costs $75. Based on 4 sets per ream of paper, the average per page cost is a whopping $0.67! REALLY!?!?! BTW, Canon really doesn't want you to know the cost per page, as they don't provide a page counter in the printer.
In short, be very leary of these $.05-.10 per page claims [...]. Your mileage will vary (significantly!).
Until Canon can fix this - DON"T BUY THIS PRINTER - your wallet will be emptied.
P.S. Profs to "STLtechFAN "STL" for showing me that someone does actually read these posts!!
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