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26 of 36 people found the following review helpful
July 15: Canon says they'll send me a price to fix the camera; cust service Michael Logan appears to indicate Canon intends to renege on the warranty; refuses to address the issue and promises me photos of 'corrosion' (in a new camera?), but of course sends nothing. He thinks I'll go away. PA Small Claims Court has an $ 8,000 limit - Canon thinks reneging is an option?

June 29: Update:
Took camera to the dealer where I bought it; dealer confirmed my Canon XA10 to be broken; Canon error, not due to my handling. This is good becuase in the past weeks Canon accused me of improper useage and trying to scam them for a free camera (despite my having registered it when I bought it)

And finally, Canon sent a pre-paid return mailer; perhaps now they're taking my claim seriously?

June 26: Update:
Not only did the camera not hold up (an internal electrical-software issue), but Canon Customer Service is refusing to resolve - or even address - the issues. Just 2 days ago I recieved a call from a Canon service clown who pretended he knew nothing about the issue - except we'd talked to him 30 days ago. Most unsatisfactory and most unprofessional.

Let me urge everyone NOT to buy this camera, if only to save yourselves from having to deal with customer service people who clearly have no interest in keeping customers happy.

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I'm fortunate to have gotten one end-March; this is simply the most professional-yet-easy to use camcorder on the market.

The controls are placed ergonomically correctly; the Canon 819 battery charges quickly (and after a week of heavy use is still going strong), the zoom enables me to read a license plate at 300 meters, and for taking night shots - the infared is superb.

I'm leaving for Afghanistan next month in order to film a documentary re: Marines in Helmand Province, and I'm confident that the camera will hold up in such an austere environment - will report back when I return end-June, but if it films as good as it practices...I've got a winner on my hands. Thank you Canon!
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2 of 2 people found the following review helpful
on October 7, 2014
Cons:

–Shotgun mic mount: the mount is insecurely mounted, all that is holding it onto the handle are two screws. So long as the mic is not too heavy and or much movement to cause wiggling, it should be fine. Nonetheless, it is still very disappointing the quality of it (especially considering the superb quality of the rest of the camera).
–Menus: a bit confusing at first.
–Audio monitoring: even with the headphones setting turned all the way up, it is still difficult to hear what you are recording.
–Shoe mount on handle rocker: it seems to be an odd size. Some of my coldshoe mount accessories do not fit.

Pros:
–Handle: as previous reviewers mention, the handle is great asset to the camera! Also that the handle is removable makes it even nicer. When attached, the handle feels solid.
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2 of 2 people found the following review helpful
on September 18, 2013
This unit is my favorite camcorder yet. It has all the flexibility I need, and is much, much lighter to haul around than the VX2100 I have been using. I travel to many foreign countries during the year and video teaching conferences with an Evangelist. We sometime go to very remote villages where there are no resources (i.e. electrical power) and this unit works great. Recording on the SDHC cards saves loads of space over mini cassettes as well. Loading information into the computer is now a snap compared to going through multi stages as before.
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35 of 50 people found the following review helpful
on June 24, 2011
I had a feeling that QC would be an issue, but come on this is a $2,000 professional camera. It is totally unacceptable that anything on this camera would make any noise when recording. Especially, when said item is directly above the microphones. So what is the culprit?... The F-ing controls for the XLR inputs on the handle! They rattle like a SOB.

So needless to say this is going back. I am going to try another, but I have a feeling those will rattle too.

Update:
Amazon sent me a new XA10 and I received it this morning. The handle still rattles!

Go to Vimeo and search for XA10 handle rattle, and see just how bad this is.
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2 of 2 people found the following review helpful
on July 31, 2013
I did my research before buying this camcorder and found it to be the best ccamcorder in its price range. Works great in low light, excellent color in bright environments, XLR mic inputs, and more... Drawbacks, AV output and headphones share the same jack. Manual Settings are not easily accessible. So it takes longer to setup. The bottom line is that I like the camcorder... so I bought two of them!!
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2 of 2 people found the following review helpful
on July 18, 2013
I'm very happy with this camera! It's so simple to use, and does such an amazing job. Great for hobby, or stepping up to pro! I've already used it for a few weddings.

I use it with iMovie 11 and it transfers with NO issues at all.
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2 of 2 people found the following review helpful
on July 1, 2013
This video camera can run with the big dogs. 1-you will get use to the on screen adjustments. People that complain about this mostly have time to bitch and are not busy on a budget! 2- you here about the rattle in the Handel and my camera has this also, I do not shake my cameras when I shoot!!!

If you are on a budget and need a camera like this AND YOU KNOW WHO YOU ARE and you needs you will like this little camera. This is a very productive video camera at great value.
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2 of 2 people found the following review helpful
on June 28, 2013
I'm certainly not a pro, and I don't claim to be. I've always wanted to make indie films, so when the opportunity presented itself for me to purchase a "prosumer" camcorder for the purposes of company marketing, I jumped at the chance! Overall, it gets the job done. The image is spectacular, the product is quality, and the camera itself is lightweight and easy to carry. The only downsides to this camera, as I'm sure have already been pointed out, are the autofocus and the low-light noise. The autofocus is really just awful, I thought for a long time that I just didn't understand it very well, or that I wasn't doing something correctly, but that's not the case unfortunately. I've been using the manual focus more often than not these days, and I've been happier doing it that way. The issue with low-light noise is an issue with most camcorders in this price range I'm afraid. It affects me more than most, because the majority of my work is filmed indoors. So, we made an additional investment of a lighting system, which works great, and makes us look and feel more professional, but it's a huge hassle and set up and breakdown is a nightmare. That being said, we REALLY don't know what we're doing; no formal training or classes, and no experience, so I think it fits the bill for what we needed.
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2 of 2 people found the following review helpful
on January 13, 2013
Where do I begin? The quality of the camcorder, it's a Canon, I don't need to say any more. Video quality, up to 1080p. The amount of memory, 64gbs on board, two external slots for up to 64gbs each, a total of 192gbs. (can be set up so as one fills it instantly switches to the next SDXH card) that's up to more then 72 hours of continuous recording. All the built in features, settings & extras that are available make this camcorder extremely versatile from under water on up. A great investment, I started with a basic kit @ $1,800.00 & so far I am into it for over $2,500.00 with NO regrets. I recommend it to any one that wants to do any kind of high quality videos.
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4 of 5 people found the following review helpful
on December 31, 2011
Hands down the best camcorder I've ever purchased. The quality is amazing! I just did some family video's in the camera's PF24 frame rate, in the FXP recording mode and with a cinema standard filter and I literally had TV quality High Def video.

I use Avid Studio or final cut to edit and export the video. Don't expect to get the max potential from this camera without using a decent video editing software. I export high def video to blu ray using a 1920x1080/60i setting with Dolby Digital 5.1. That's the trick to getting the film like look to your home videos. So shoot in one of the progressive scan frame rates and burn DVD's and Blu-Ray in the standard 60 frame rate. DVD's look best in NTSC (16:9) 720x480/60i.

One last benefit to this camera is the easy video export from the camera to a computer. My previous camera's used fire wire and miniDV. The export process was time consuming, to say the least. With this camera you just plug in the charger and a usb cable to a USB 2.0 (aka USB+) port and transfer the files. It's quick and easy. Then open you editing program and get started.
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