From the Manufacturer
Canopy Next Generation Protection Plans restore today’s most popular products to prime, working condition as quickly as possible, making ownership easy and frustration-free. Canopy Protection is more than a warranty. It’s the highest level of customer care available, with no hassles, no deductibles, and no hidden fees. Canopy Plans are created for consumers by consumers, so they’re smart, simple, and designed to cover virtually everything* that can go wrong with a product. Your Canopy Protection Plan is one product that will not fail.
Canopy Covers More
Canopy protects your product with years of additional worry-free coverage AFTER the manufacturer's labor warranty expires, so you are never left unprotected or paying for protection you already have. A covered product is protected against:*
|Failures Due To Power Surges |
Power flows, but not always evenly. Products are designed to tolerate minor surges, but sudden power spikes are the most frequent cause of surge failures.
|Breakdowns From Dust Buildup |
Dust gets in through ventilation holes, causing failures in almost any product with mechanical parts, such as internal fans and motors.
|Mechanical Or Electrical Failures - Even From Normal, Everyday Use |
External and internal components, whether mechanical or electrical, may fail during the first use of a product or much later due to normal wear and tear.
|Failures Caused By Internal Humidity |
Moisture that forms within a device can cause a wide variety of electrical failures. Moisture also speeds rust and corrosion that can interfere with electrical connections.
|Failures Due To Heat |
Most electrical products get warm. But heat build-up can eventually warp circuit boards and break electrical contacts between circuit board components.
|Defects In Materials And Workmanship |
Manufacturers rely on multiple sources for parts, enabling them to assemble thousands of devices per day. Defective parts sometimes find their way into the products we buy.
Canopy's No Hassle Claims Process - Here's How It Works:
|Should a product fail, simply call us toll-free |
24 hours a day,
7 days a week,
365 days a year.
|Receive a pre-paid shipping label via email to return the failed, covered product to us.||We’ll restore the product to prime, working condition and return it quickly. If it can’t be fixed, we will issue a check or an Amazon.com Gift Card** for the full purchase price in as little as 24 hours.||Use the check or Amazon.com Gift Card to purchase the replacement product of your choice.|
Get Outstanding Value in Every Canopy Plan
Canopy Next Generation Product Protection - The Inside Story
Canopy is called “Next Generation Product Protection” because it delivers a higher level of personal service designed to meet the needs of today’s tech-savvy, Amazon.com customers. These unique plans are the result of 27 years of product ownership and repair experience that forms the backbone of N.E.W. Customer Service Companies, LLC.
N.E.W. is comprised of thousands of real consumers committed to finding new and better ways to keep today’s exciting products working like new. At any given moment, N.E.W. covers millions of exciting products. That’s important, because when choosing a product protection plan that fits your needs, it’s reassuring to know you’re in good company.
Protection Without Paperwork
Canopy Protection Plan documents will be sent after purchase to the email address associated with your Amazon.com account, so a permanent record will remain in your email folder. It's everything you need to get a product repaired or replaced in one streamlined step. We suggest printing one copy of the plan to be filed away for safe keeping. If Canopy documents don't arrive within 48 hours of purchase, just call (866)-551-5924 anytime, day or night.
*Limitations and exclusions apply. See terms and conditions for complete program details.
**Requires a valid email address and your product return scanned into UPS’s tracking system.