Top positive review
9 people found this helpful
Best and easiest extended warranty I have ever used.
on December 9, 2014
I had to use my Canopy Protection for my Roku 2, it worked wonderfully.
It will provide you with your purchase price (+ tax) for the item it covers. The customer service agents for Canopy were very polite, and very helpful. You need only tell them what is wrong, and a few minor details about the original order and issues your item is having.
Once it has been processed (usually within a few hours to a couple days in my experience) you will be sent an e-mail with a coupon code you can enter on Amazon which will be for the amount you originally paid (+ Tax) So you have no need to wait in the mail for a check, or wait for the company to physically replace your unit.
You will send back your defective item, and I believe they provide you with a label to do so.
**When I purchased my Roku it was on sale, so when it broke my Canopy was not enough to cover replacing one. Amazon Customer Service was willing and able to make adjustments to my account/cart so that it would be price matched to the price i paid so my canopy protection would cover it**