Customer Reviews

329
4.1 out of 5 stars
Canopy 2-Year Camera Accidental Protection Plan ($100-$125)
Service plan term: 2 YearsService plan covered value: $ 100-$125Change
Price:$27.69 + Free shipping
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2 of 2 people found the following review helpful
on January 2, 2013
First of all, this low rating is NOT based upon camera repair by National Electronics - Canopy Insurance, but instead on an inability to receive the automated e-mail from them confirming purchase of their policy for my waterproof Panasonic Lumix DMC-TS4 camera through AMAZON back on Dec. 1, 2012. There is also an issue with Amazon: They stated that I would receive this policy with " an estimated delivery date of Dec. 6-11th." This implies that a certificate is arriving in the mail. I waited patiently until Dec. 18th to start the e-mail complaint trail with Amazon. Today, I called Canopy's 866-551-5924 number that I located by clicking on the "more info" link for Canopy on the Amazon website. A polite young man in Montreal said that they have been overwhelmed by all these e-mails from Amazon during the holiday season and, therefore, Canopy could not answer them! I then told the rep that Amazon's policy is that you will receive a reply within 3 business days from their suppliers and that Canopy failed to abide by this agreement. I also told him that I had double-checked all my e-mails and spam folder to no avail. While we were discussing all this, the man successfully sent me the correct e-mail for me to print out. He said that the original e-mail is automated from Amazon through them, but somehow it never went through to me. Well, Happy 2013 everyone! Here's hoping that if I do need a repair or replacement, I won't encounter any problem like this. ( Amazon did give me the option of a gift card credit of $41.90 on this insurance policy a week ago if I wanted it, but I figured the possibility of a leaking waterproof camera was worth pursuing this coverage.)
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2 of 2 people found the following review helpful
on May 6, 2014
I did drop my camera and they have said they can send me a gift card to refund it....
I called at the end of last month and had problems with receiving the shipping label. I had to call back and have them resend it...
Shipped out my camera on the 1st and was told that within 2 hours of shipping and it showing up in their system, I would receive an amazon gift card in my email....It is now the 6th and still no amazon gift card...Apparently they had a problem with their system on the first and that is why I didn't receive it yet... I called yesterday, the 5th, and was told they were resending it and I would with out a doubt receive it TODAY.. (within 24 hours). Today the 6th I just got off the phone and was told, "I'm sorry ma'am you were miss informed, you should receive it within 48 hours"

We shall see....

I have the tracking number from my camera and they RECIEVED it yesterday. But yet I still don't have my refund GIFT CARD TO AMAZON.COM....

also another added disappointing thing... protection plan doesn't cover a new camera bc I bought it at $139 and it is now over $200 here on amazon... I understand it only covers what you spend but its defiantly something to think about.

With all of these problems I can not see myself repurchasing this Canopy 2- year Camera Accidental Protection Plan for my next camera... (Assuming I even receive my refund, will defiantly update if/when I do)
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11 of 15 people found the following review helpful
on December 21, 2013
I ordered this protection plan for a Canon digital camera from Amazon. By e-mail I received a confirmation of the purchase. The e-mail gave me a link to view and print a copy of the Terms and Conditions. That link connects to a PDF document which is definitely not printer friendly. The e-mail also gives a number to call and order a printed copy of the document. I called that number. The representative asked for my order confirmation number and then asked verification of name, address, phone number, e-mail address. Standard procedure, right? However they did not have the name, model number or any information on the product I purchased. I was not by my computer, because I should not have needed any information other than the confirmation number, which I had jotted down. Representative asked me to access my Amazon account and get him the information on the product and the price. Really?? At that point I gave up. Canopy's confirmation has a space for Product Information, but that line shows only "COVERED PRODUCT" The rep had my name and mailing info and the confirmation number - the PDF is generic and not specific to the product -- should have been easy to for him to simply mail me a copy of that PDF in readable format. This is a gift for a friend (who does not use computers) and I wanted a printed copy of the Protection Plan to go with the gift. Considering the hassle to get a printed copy of the Protection Plan, I can only imagine what will happen if this plan ever has to be used.
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2 of 2 people found the following review helpful
on June 28, 2014
Okay so we bought a camera and they hit us with the usual insurance offer, but this time we bought it. We have a herd of grandchildren and they all take turns using the camera when we are out adventuring so I figured it was a wise choice to get the insurance. But honestly I didn't think they would cover it, figured they would hit us with some loophole and dodge the reimbursement. Boy was I wrong. So the screen went black. Looking closer I noticed it may have been because the corner of the camera was dented from being dropped :~) I start the claim and mail back the camera. Like a week later low and behold I have a check in my hands. One thing I can guaranty is I will always check for coverage from Canopy whenever making any purchases in the future.
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4 of 5 people found the following review helpful
on December 18, 2012
I bought this warranty along with my Fujifilm Finepix camera and cancelled the camera order in 4 hours as I found that Costco had it for $50 less. I was able to cancel the camera order but not the warranty. After 2 emails over 4 days, I called Amazon and they apologized and asked me to file under their A-to-Z satisfaction guarantee. Stay away from buying this warranty.
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2 of 2 people found the following review helpful
on October 25, 2014
The camera was a gift to my granddaughter in Southern Missouri, how does this microscopically printed piece of paper help her on my computer. I cannot register the camera, it is with her. I also paid shipping as if this was a package. I will never again buy a plan again!
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2 of 2 people found the following review helpful
on January 27, 2014
Cancelled the product order and had to reach out separately on the warranty 3x to get a response to get a refund. Should be easier. Popped up automatically when they wanted to sell it to me tied to a camera purchase.
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2 of 2 people found the following review helpful
on September 25, 2014
I just made a claim under the drops and spills protection. The customer service was great, and the process was easy - the best I have ever experienced when dealing with any type of company. Excellent protection.
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2 of 2 people found the following review helpful
on December 6, 2012
I am awaiting a response to my purchase but so far I have not receiv ed it yet and its past the last date for shipping . Im a little nervous and not sure what to do at this point .
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2 of 2 people found the following review helpful
on January 13, 2014
still recieved any documentation regarding this protection plan.....not sure on the details, which in itself is disturbing....won't be buying this plan again.
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