Top critical review
62 of 69 people found this helpful
Using the protection plan
on December 30, 2013
once my computer was damaged I contacted Canopy, they sent me a link so I can print a return label for UPS, took them a day to fix the problem to print a label. Canopy states "Free return shipping, replacement gift card issued immediately after product is scanned at your local UPS" and this is not the case, its when the item is received. When I asked the representative about this statement "Free return shipping, replacement gift card issued immediately after product is scanned at your local UPS" she told me that this is not the policy. I spoke to Amazon and of course they were not able to help me in this matter because they are not responsible for a third party vendor, what a joke...... Do yourself a favor, make sure you contact amazon first before you decide to use the protection plan from canopy.....