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Canopy 2-Year Laptop Accidental Protection Plan ($200-$250)
Service plan term: 2 YearsService plan covered value: $ 200-$250Change
Price:$54.89+Free shipping
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40 of 45 people found the following review helpful
on January 16, 2013
I ended up using this service on my laptop when the power connector pin came out. It took 4-5 weeks for me to get my laptop back, and when I did, they didn't even fix everything, saying the damage was aesthetic only (one of the USB ports didn't even work, but supposedly did during their test) For them to have it for so long, I expect to come back at least fixed.
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48 of 55 people found the following review helpful
on December 30, 2013
once my computer was damaged I contacted Canopy, they sent me a link so I can print a return label for UPS, took them a day to fix the problem to print a label. Canopy states "Free return shipping, replacement gift card issued immediately after product is scanned at your local UPS" and this is not the case, its when the item is received. When I asked the representative about this statement "Free return shipping, replacement gift card issued immediately after product is scanned at your local UPS" she told me that this is not the policy. I spoke to Amazon and of course they were not able to help me in this matter because they are not responsible for a third party vendor, what a joke...... Do yourself a favor, make sure you contact amazon first before you decide to use the protection plan from canopy.....
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14 of 15 people found the following review helpful
on December 3, 2014
They will cover only things that are not covered by the manufacturer warranty for one year unless you "Accidently" break your laptop, then they will replace it.

If not you have to go through manufacturer for the first year then the second year they cover fully.

Should have said this in their description.
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13 of 14 people found the following review helpful
on January 11, 2014
I purchased a Microsoft Surface Pro Tablet and this protection Plan. I had to return the tablet and they did a good job giving be credit.
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9 of 9 people found the following review helpful
on May 19, 2015
So far worthless. They haven't managed to send me a return box after two weeks and three calls. I have no idea how long it will be once my pc goes there for repair.
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20 of 24 people found the following review helpful
on January 30, 2013
I am happy I purchased this product because Samsung does not provide relevant technical support for their products. In fact, Samsung is so bad that when I called regarding a non-working Google Chromebook with, as I later learned, a non-functioning motherboard they told me to turn it upside down and shake it. Then I was told it would cost $80,00 to repair a brand-new netbook. Shame on Samsung and good for Canopy since they will cover and handle all issues regarding electronic devices.
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9 of 10 people found the following review helpful
on August 18, 2014
I was walking up the stairs with my open laptop in one hand and a glass of water in the other. Needless to say, that ended up being a bad idea and my laptop that I had only had for a few months was in need of repair.

I'm very glad I decided to buy this protection plan when I ordered my laptop. I called up their support, they issued a ticket and got a box to me very quickly. My laptop was fixed the day they received it and I got it back within a week. The only way this whole experience could have been better is if I hadn't broken my laptop in the first place.
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14 of 17 people found the following review helpful
on April 4, 2014
This is one of those times that I really feel fine about investing in a "protection plan" - I have a special needs kid, and sometimes when things are dropped, I wish for the good ole' days when a plan meant a no stress refund or assistance with a replacement. Well, from the moment that I called, I was treated with dignity and respect, as well as a willingness to instruct me step by step on the process of returning the equipment and, when, where, and how I would receive the certificate of credit.. Kudos to Amazon for partnering with Canopy.
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11 of 13 people found the following review helpful
on January 7, 2014
I think i would have preferred receiving the protection plan in the mail to have a hard copy available with terms and regulations.
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7 of 8 people found the following review helpful
on April 29, 2014
Bad omen: I get an email thanking me for purchasing their product, but it then tells me, "Please note: This is your Canopy contract. You will not receive anything in the mail." This, then, is followed by NO CONTRACT, but rather only a link to another site with FIVE columns, side by side on the same page, with an IMPOSSIBLY small font to read. In fact, you CAN'T read it! One would have to copy it, paste it into a Word document, enlarge the text from what looks like .5 pt to 12 pt, and then try to reformat it before being able to read it, let alone to save it. YUK! If you're going to charge me this much, but not really give me the terms and conditions in a separate email, or snail-mail, then I don't really feel like you care about me or my purchase all that much! Who dreamed up this initial presentation to a new customer?!!

Terrible hint of bad Customer Service correspondence to follow. Talk about feeling only bad news is to follow "in the small print," as they say. !! All I can say is, YUK!
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