Customer Reviews

809
4.0 out of 5 stars
Canopy 2-Year Office Product Protection Plan ($100-$125)
Service plan term: 2 YearsService plan covered value: $ 100-$125Change
Price:$7.53 + Free shipping
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145 of 153 people found the following review helpful
on January 4, 2014
Service plan term: 2 YearsService plan covered value: $ 100-$125Verified Purchase
I am in the habit of buying 'extended warranties' for my electronics, because you just never know.
The only positive thing I can say at this point is this one came at a great price. If I never have to use it, it was worth the minimal cost.
Having said that, I'll say this.... It is beyond my realm of understanding how in the world, in this age of electronic technology, it takes 16 days to receive my protection plan via E-mail. PLUS, it took 2 times of contacting the seller to accomplish THAT.
That is SO unacceptable to me.
Based on my above statement, this seller goes on my list of 'Don't buy from this company'. In my opinion, their customer 'service' is non-existent.
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79 of 82 people found the following review helpful
on February 28, 2014
Service plan term: 2 YearsService plan covered value: $ 125-$150Verified Purchase
I usually don't buy extended warranties, but it was cheap and since it was for a printer which typically do fail within a year or two, decided to purchase. I haven't had to use the plan yet, so I can't comment on the easy of filing a claim, but will note that I did receive the email in a timely manner and had no issue registering my product.

A few comments: coverage starts the date you purchase, not when you actually receive the item, if the item is a gift being bought ahead of time, this could be a bigger issue. The 2 year plan really isn't a 2 year extension plan -- year 1 is the standard manufacturer's warranty (assuming your product comes with a 1 year warranty), with the exception of covering power surges, this plan only starts after that and goes for 1 year beyond that. Granted, the details do explain this, but I do find it a bit misleading to title the product a 2 year protection plan.
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52 of 54 people found the following review helpful
Service plan term: 2 YearsService plan covered value: $ 75-$100Verified Purchase
We purchased an epson workforce 2540 multifunction printer. The back paper feeder as well as the top document feeder is defective and not working. The product is still under the manufacturer's 1 year warranty as well as this warranty. After numerous emails to both epson and canopy, we have not received any response. Additionally amazon has not complaint process to help us in this instance resolve the matter.
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50 of 52 people found the following review helpful
on May 5, 2014
Service plan term: 2 YearsService plan covered value: $ 50-$75Verified Purchase
Do NOT waste your time with this " plan ". I never received the Download via E-Mail . Nor a response . Actually , when I purchased this warranty , I had forgotten that I purchased one for a camera about 3 months ago that I never received , either . I don't know how these guys get away with this on Amazon .
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57 of 62 people found the following review helpful
on January 14, 2014
Service plan term: 2 YearsService plan covered value: $ 50-$75Verified Purchase
Don't like the idea the protection starts on the day of purchase. It duplicates,in part, the coverage provided by the
manufacturer. Canopy should pick up at the expiration of manufacturer's. Otherwise the "2 Year" plan is actually
a "1 Year" plan.
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41 of 45 people found the following review helpful
on February 11, 2014
Service plan term: 2 YearsService plan covered value: $ 100-$125Verified Purchase
I wanted a readable hard copy of the agreement for my files. The email one was not readable when printed. It took 3 phone calls and over 1-1/2 months to get one in the mail
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44 of 49 people found the following review helpful
on March 19, 2014
Service plan term: 2 YearsService plan covered value: $ 75-$100Verified Purchase
Bought the Product Protection Plan from N.E.W (an Asurion company) along with a TI-84 Graphic Calculator as a Christmas gift. Never got any documentation related to the Plan. 30+ days later when we discovered that the calculator didn’t turn on, the supplier of the calculator informed us that we couldn’t return it, and advised to turn to the Protection Plan. Since we have no instruction on how to use the Plan, we are stock with a useless Protection Plan and useless calculator.
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29 of 31 people found the following review helpful
on July 23, 2014
Service plan term: 2 YearsService plan covered value: $ 200-$250
They sent this via e-mail only. The document they sent is so small, I can't read it! Go to print it, and I get error messages. I am informed this is the only way they send the document is through e-mail! I find that totally unacceptable. The document should be in legible form, and should allow you to print it!
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12 of 13 people found the following review helpful
on September 21, 2014
Service plan term: 2 YearsService plan covered value: $ 50-$75Verified Purchase
Purchased this plan at the same time I purchased a laser printer. The laser printer died after 2 weeks, only printed on 5 sheets of paper. Couldn't find any contact info for the seller. Tried using this protection plan. Went to their website, and it said I had to wait 90 days before I could use it. Never recieved an email or snail mail proof that I purchased this plan. No paperwork of any kind. Needed the printer now, fat lot having to wait 90 days. And then after 90 days it wouldn't even let me file a claim saying I never purchased it.
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11 of 12 people found the following review helpful
on May 16, 2014
Service plan term: 2 YearsService plan covered value: $ 125-$150Verified Purchase
This plan while claiming to be a 2 year plan, it starts at date of sale. That overlaps the manufacturers 1 year plan, so it's really only a 1 year additional plan. SHAME ON AMAZON.
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