Most helpful positive review
55 of 56 people found the following review helpful
Get this, even if you don't think you'll need it - I did!
on September 3, 2012
When I bought my Canon Rebel T3i through Amazon in April, this warranty was recommended. I have owned a couple of pricey DSLR cameras, and I've never had to get one repaired but something told me to sign up for this. The previous reviewer is correct: when you purchase this warranty, the nice folks at Canopy Protection in Quebec send e-mail and also call to make sure you're all set up or if you have any questions. That level of customer service at the point of purchase is really nice, let alone if you have to use the warranty.
Little did I know just 3 months after buying my camera, I would need this. The camera came with a gadget bag that had a faulty latch. When I was out with the camera, I put it back in the bag after taking some photos, the latch didn't stick, and my new camera came tumbling out! When I picked it up to check everything, the LCD monitor on the back was no longer working. I called Canopy the next day and they could not have been nicer. I told them what happened and the nice customer service rep said, "Of course that is covered, let me tell you what to expect next." She walked me through the entire process, which basically amounts to Canopy e-mailing an expense-paid shipping label so the camera can be sent to a repair facility. When the label came, I packed everything up safely and dropped it off at my local UPS.
Once the camera was in the mail, I got periodic e-mails from Canopy telling me the camera had been received, it was being repaired, it was on its way back to me, etc. I was also able to use an order number and check the status on line. Before I knew it, my camera had been delivered back to my front door. (In the meantime, I had also ordered a new camera bag from Amazon, one that zips up tight to protect my camera.)
My camera works perfectly again, and I also got a very nice follow up call from the folks at Canopy, checking to make sure my camera was working and I was satisfied. Again, I never thought I'd really need repairs for my camera - especially so soon after I bought it - but I am so glad that I made the investment with Canopy. The process could not have been easier and they are the best company to work with.