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You Can't Lead With Your Feet On the Desk: Building Relationships, Breaking Down Barriers, and Delivering Profits Hardcover – March 1, 2011


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Product Details

  • Hardcover: 208 pages
  • Publisher: Wiley; 1 edition (March 1, 2011)
  • Language: English
  • ISBN-10: 0470879610
  • ISBN-13: 978-0470879610
  • Product Dimensions: 6.3 x 0.8 x 9.3 inches
  • Shipping Weight: 13.6 ounces (View shipping rates and policies)
  • Average Customer Review: 4.8 out of 5 stars  See all reviews (11 customer reviews)
  • Amazon Best Sellers Rank: #332,473 in Books (See Top 100 in Books)

Editorial Reviews

Review

'...It's a compelling read...makes some interesting points about doing business in emerging economies.' (Management Today, July 2011).

From the Inside Flap

Personal relationships are the real bedrock of long-term success inany business and any industry. But in today's global economy,forging bonds across cultural divides requires a heightened levelof sensitivity. In You Can't Lead with Your Feet on theDesk, the leader of Marriott International Lodging, Ed Fuller,delivers real-world advice on how to connect with, manage, and dobusiness with people in any culture, including employees,suppliers, and customers who often have roots in other cultures.Fuller, who grew Marriott's international business from sixteenhotels in six countries to 400 properties in seventy countries,explains how to navigate cultural nuances and language differences,unfamiliar geography, and frustrating bureaucracy. Building trust,shared values, and commitment to a business partnership is harderin cross-cultural situations, but it can and must be done if youwant to be successful in today's world.

No matter the country or community, relationships are thecurrency of every culture. Fuller explains how to build theserelationships, how to discover the other person's interests andneeds—and why you have to get your feet off the desk, crossthe cultural borders, and go meet them in the context in whichthey're most comfortable. Fuller prepares you for this journey withguiding principles for avoiding missteps and for creating lastingconnections crucial to every business leader:

  • Build relationships through mutual respect

  • Earn trust quickly by delivering during a crisis

  • Understand how verbal and nonverbal cues can make or break adeal

  • Lead from the front and be willing to give yourself the toughjobs

  • Learn the local customs and history in order to create positiverelationships

Your skills at forming and maintaining close ties withassociates and partners give you the competitive advantage. So,ditch the desk, and learn how to overcome differences in today'smulticultural business environment.

"This is a must-read! Every American needs to know how to workwith others in this multicultural society. The diversity of theAmerican business community has expanded over the past decades. Asa leader you need to know how to manage and interact in ourmulti-cultural business environment. Ed Fuller has given you theguideposts, the pitfalls have been identified, and theopportunities are yours. This is an essential read for all leadersand one that I highly recommend."
JAMES STAMAS, Founding Dean School of HospitalityAdministration Boston University


More About the Author

ED FULLER, President and Managing Director of the International Lodging Division of Marriott International, Inc., has flown more than 10 million miles, solidifying business relationships around the world. Over the past two decades, he has grown Marriott's international lodging portfolio from sixteen hotels in six countries to 400 properties in seventy countries with revenues in excess of $7 billion.

Customer Reviews

4.8 out of 5 stars
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I learned alot from this book I really like it.
YASER
His insights and observations are illustrated with anecdotes and stories which provide relevant - and entertaining - demonstrations of his theories in action.
Frank Haas
Highly recommended for anyone who manages people, regardless of the industry.
SCN

Most Helpful Customer Reviews

3 of 3 people found the following review helpful By Everett (Tom) Thomas on April 7, 2011
Format: Hardcover Verified Purchase
Ed's book was inspiring and extremely insightful. This a must read for any hospitality student or professional. And a MBA lesson on integrity and doing the right thing. You Can't LEAD will be an eye-opener and possible career changer for many readers.
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1 of 1 people found the following review helpful By UW Fan on May 10, 2013
Format: Hardcover
Got the book, read it in 4 hours but you could probably do it in 3. Book reads very well and is outlined so that reader does not lose interest at any moment. Love his points at the end of each chapters to wrap everything up he's discussed. His experience of working overseas seems common sense to some, but it might not so why take the risk? Just read this book and you can learn from his nearly 40 years of experience. This book applies to all no matter what stage in life. With our ever expanding globalization efforts, it's nearly impossible for anyone not to have any interaction with someone overseas so it's critical that you learn from Ed. Plus he incorporates fundamentals of leadership and management as well.
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1 of 1 people found the following review helpful By Patricia on March 7, 2013
Format: Hardcover
Mr Fuller is a real gentleman...I originally was upset with the title claiming it was sexist...After much discussion with Mr Fuller, it was revealed to me that it was a woman who determined the title...

Surprise, surprise I really liked the content of the book...Well done Mr Fuller...

Many ideas suitable for women or men leading other's...Thank you Mr Fuller for endorsing me on my
LinkedIn account...hope all goes well with you on your new endeavor !

Patricia
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1 of 1 people found the following review helpful By SCN on November 9, 2011
Format: Hardcover Verified Purchase
Mr. Fuller presents his philosophy of management in a compelling, understandable and very readable format. The book is not only insightful, but it also is entertaining. He reveals what it takes to be a successful manager, and he lives out his own advice. Highly recommended for anyone who manages people, regardless of the industry.
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1 of 1 people found the following review helpful By Pat Stocker on September 22, 2011
Format: Hardcover
I was great impressed by this book, which provides insights into the rewards and challenges - some of then unbelievable! - in doing business throughout the world. I appreciate the principles Ed Fuller provides for leaders. This is a book I recommend to others and which we provide to participants in our leadership programs.

Pat Stocker, Ph.D.
Executive Director
Center for Leadership, Innovation and Change
Robert H. Smith School of Business
University of Maryland at College Park
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Format: Kindle Edition Verified Purchase
Great leadership tips and a really fascinating read. Insight into dealing with different cultures around the world, while maintaining the company culture of Marriott.
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