Capitalizing On Conflict: Strategies and Practices for Turning Conflict to Synergy in Organizations: A Manager's Handbook [Hardcover]

Kirk Blackard (Author), James W. Gibson (Author)

Book Description

ISBN-10: 0891061649 | ISBN-13: 978-0891061649 | Publication Date: April 9, 2002 | Edition: 1

Going beyond discussions of dispute resolution, this practical guide outlines an integrated model for understanding and managing conflict in organizations.

Editorial Reviews

Review

A practical, "user friendly," managerial handbook to implementing dynamic and effective conflict resolution practices. A first-rate guide. -- Midwest Book Review, August 2002

Chock full of definitions, clarifications, careful analysis, and thoughtful examples. Worthy of careful study. -- Alternative Resolutions, August 2002

Featured summary selection for Oct. 2002 (one of 30 best business books of the year). -- Soundview Executive Book Summaries, October 2002

Instead of reaching for the aspirin when a conflict arises, managers may want to reach for this book. -- Dallas Morning News, Sept. 15, 2002

It's not pay or working conditions but often a bad supervisor that causes problems. -- Houston Chronicle, June 7, 2002

Offers a framework for management that proactively minimizes conflict; ensures conflict that occurs is surfaced, resolved, and turned into learning. -- The Business Reader, July 2002

Relevant to the times. Thoroughly, concisely, covers the steps to take to turn conflict within the organization to its advantage. -- The Texas Mediator, Summer 2002

Shows how a company can create a comprehensive, organization-wide effort to resolve conflict events with proven strategies and practical tools. -- Delta Business Journal, August 2005

The book of the month is an authoritative examination of conflict in organizations. A framework that proactively minimizes conflict. -- The Business Reader, July 2002

What's refreshing about this book is the authors'view that a dose of conflict is actually good. -- Dispute Resolution Journal, Aug-Oct 2002

From the Publisher

Endorsements for CAPITALIZING ON CONFLICT have come from a broad range of areas: M. Lee Patterson, executive VP of HR at Shell Chemicals Ltd.; Russanne Kelley, manager of consulting and training, United Way of the Texas Gulf Coast; Cindy Bloodsworth, president of the Texas Mediation Trainers Roundtable; Mary Martha Stinnett, CFRE, Leadership Houston.

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Product Details

• Hardcover: 272 pages
• Publisher: Nicholas Brealey Publishing; 1 edition (April 9, 2002)
• Language: English
• ISBN-10: 0891061649
• ISBN-13: 978-0891061649
• Product Dimensions: 9.2 x 6.3 x 1 inches
• Shipping Weight: 1.5 pounds (View shipping rates and policies)
• Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
• Amazon Best Sellers Rank: #912,775 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

2 of 3 people found the following review helpful:

5.0 out of 5 stars Turning conflicting energies into a positive force, August 8, 2002

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Midwest Book Review (Oregon, WI USA) - See all my reviews

This review is from: Capitalizing On Conflict: Strategies and Practices for Turning Conflict to Synergy in Organizations: A Manager's Handbook (Hardcover)

Collaboratively written by consultant and conflict resolution practitioner Kirk Blackard and attorney, mediator, and educator James W. Gibson, Capitalizing On Conflict: Strategies And Practices For Turning Conflict To Synergy In Organizations is a practical, "user friendly", managerial handbook to implementing dynamic and effective conflict resolution practices. From mastering mediation between disputing parties, to fostering an environment of trust, Capitalizing On Conflict is a first-rate guide to turning conflicting energies into a positive force for successful business problem solving, policy development, issues resolution, workforce morale, and corporate bottom lines.