So I bought this machine because of the price, expecting it to be a piece of junk or perhaps a surprise. As the directions in the box say, this is an entry level machine. After using it, I think they are correct, although that is not a bad thing at all.
The espresso is very good, although it does not create much crema. I have had better espresso in Italy, but I really bought this to make cappuccinos with and $59.99 is cheaper than a flight to Florence. It is also very dependent on the type of coffee you use (I purchased Illy's espresso ground in decaf - amazing! I was very, very surprised with the quality of the coffee - yum!).
I became very, very frustrated with the frother, even purchasing an aerolatte frother to see if I could live with that type of froth (btw - I can't. There's nothing like steamed froth). The frother seemed inconsistent at first. Most of that is my lack of experience frothing, which after reading online the various debates and instructions, perhaps the best advise was to buy a gallon of milk and get started because it does take some practice. BUT I had an amazing discovery, and perhaps this will help you too:
1. I took off the plastic attachment and am just now only using the metal wand, and am having very few problems. I just couldn't seem to get the hang of the plastic gizmo which is supposed to make it easier. But the metal wand by itself works great!
2. Start with cold milk and froth first (Don't follow the company's directions of heating the milk first and then frothing. Perhaps this is correct, but I couldn't get a consistent froth - either me or the machine, can't say.). The milk will heat naturally with creating the froth, and as soon as you are done with your froth, you can finish it off by putting the wand deeper in the milk and completing the steaming.
3. When frothing, hold the container by it's body, not by a handle, and don't let it get any hotter than you can comfortably hold. If the milk gets too hot, the froth will start to disappear. It's got something to do with chemistry - if you're interested, there are lots of sites online that go into excrutiating detail.
4. Directions say that nonfat or 1% are the best choices of milk. Online, they say 2% or whole milk. I would say, go with the higher fat content. They do in Italy, and look at you funny if you ask for nonfat. The frothing seems to work better with a little fat and the cappuccino tastes really wonderful this way.
5. Making these things take a little time. Not something you want to do if you're in a hurry to get to work.
6. Also, you need to stay and watch the thing - get involved. Frothing is quick (about 30 seconds), but you have to concentrate and not get distracted with other things. You have to pay attention or you will ruin your froth.
7. The process of making the espresso requires that you watch it. Sorry, but you can't go and do something else.
In answer to the irritable person that said it took a lifetime to drain the steam out of the machine to make more cappuccinos, here is my response to that:
1. It does NOT take a lifetime - about 5 minutes total. Put a tall glass underneath the steaming wand, turn the steam up all the way, and leave it alone. You can make more cappuccinos after that.
In answer to the other irritable person who said their coffee tasted burnt, here is my response:
1. What the heck are you doing? Perhaps not reading the directions? If you let all the water filter through like you would a coffee pot, it will taste burnt (and the instructions tell you that clearly). You have to follow the directions, perhaps read them a few times, and wait for the pot to either fill to 2 or 4 cups (making sure you put in the right amount of coffee).
Anyhow, I am keeping the machine. I am THRILLED to be able to make cappuccino's at home. It was really fun to be able to offer fresh cappuccinos for desert on New Year's Day dinner, that was truly delicious and an appropriate ending to a gourmet meal. They really are delicious.
I can see how eventually, I will want a more expensive machine that is perhaps more sophisticated, but for the time being, it serves the purpose just fine, making a delicious cup, giving great pleasure and relaxation, and letting me learn how to properly froth milk.
UPDATE Jan 5, 2010: My husband mentioned that the metal which holds the coffee was kind of funky looking. I started getting nervous, thinking that perhaps it might be aluminum, so I called the company. The company informed me that both the water boiler and the thing that holds the coffee ARE aluminum (not true for all the capresso products, but true for this lower end model). They come in direct contact with your water, get heated, and therefore, your coffee. I was trying to avoid aluminum products due to the uncertainty of the metal (there seems to be links to alzheimers and aluminum - although not conclusive, FDA is ok with it, but probably not worth the risk). I'm probably going to return the machine as I am just too paranoid to take chances. Thought you all should know BUT it does not change my opinion of the quality of the cappucinos should you choose to buy it. I may purchase a Capresso steam frother instead (which is mostly plastic), and a stovetop unit made of stainless.