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5.0 out of 5 stars
A CRC gem!,
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This review is from: Capturing Customers Hearts: Leave the Competition To Chase Their Pockets (Hardcover)
Insightfull, poignant and to the point..for a sales or customer relationship manager the book is a must. Too often we hear ourselves talk not listening to the customer....this will change some of the ways I treat my customers in the financial services industry.
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Capturing Customers Hearts: Leave the Competition To Chase Their Pockets by Brian Clegg (Hardcover - December 15, 2000)
Used & New from: $1.41
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