Customer Reviews

Import Car Repair Manual 1995-1999

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I bought this book for my 1999 Honda. What a waste of money. There isn't anything on my car. It claimed to have diagnostics. All there is is some trouble code listings. No diagnostics at all. NOTHING for my Honda except how much oil it takes. How can I get my money back?

Troy, Michigan -- Motor Information Systems, a division of Hearst Business Publishing, Inc., has filed a false advertising and copyright infringement suit in federal court against Pennsylvania-based publisher W.G. Nichols, Inc. The suit seeks to halt distribution of Nichols' forthcoming "Chilton's Labor Guide Manual 1981-2000" and to bring a stop to what Motor claims is a campaign of misrepresentation by Nichols relating to its use of the Chilton name in the marketing of Nichols' new line of "Chilton's" labor guides and repair manuals to the professional automotive service and repair market.

Among other things, the suit claims that the title of Nichols' labor guide is a false description of the contents of Nichols' book because only Motor has the right to republish original Chilton labor times for the years through 1997, and that Nichols has violated Motor's copyrights in the Chilton labor times, which Motor acquired from the Chilton Company's Professional Automotive Division in 1997. The suit further claims that Nichols has made false and misleading statements about itself, about Motor, and about Motor's rights to publish original Chilton time in trade advertising, telemarketing efforts, direct mail and fax solicitations, and on the Internet.

"Nichols is trying to convince professional customers that it is the Chilton Company, and that is just not so," says Kevin Carr, Vice President and General Manager of Motor. "It is falsely claiming to be the `World's Original Automotive Repair Company' and `founded in 1922' when in fact Nichols has been in the industry for only a few years. While Nichols did acquire certain Chilton assets associated with the publication of do-it-yourself books, assets of Chilton's Professional Division were acquired by Motor, including copyrights in the original Chilton times published over the years in Chilton's Labor Guides.

"What I find most disturbing," continues Carr, "is the series of blatant falsehoods Nichols' telemarketing operation is making about Motor's sales distributors, saying in effect that the distributors lied when they told customers that Motor had bought assets of Chilton's Professional Division, including the Chilton's Labor Guides. Nichols' sales people even went so far as to say that Nichols had sued Motor over its use of the Chilton name and for publishing the original Chilton time, and that Nichols won a monetary settlement. These statements are outrageous falsehoods and cannot be left unchallenged. Motor values its reputation in the industry as a company with unquestioned integrity. We cannot permit our reputation and the reputation of our distributors to be sullied."

Motor Information Systems, a division of Hearst Business Publishing, Inc., is the nation's leading source of service and repair information for the professional automotive aftermarket.

Got my new " SHOP EDITION" Chilton book. What a joke. No Fuel Injection Diagnostics, No ABS Diagnostics, No Emission or Driveability Diagnostics, No Leveling Control Diagnostics, No Cruise Control Diagnostics, No Cooling Fan Diagnostics, No Traction Control Diagnostics, No Steering Column Exploded Views, No Dash Guage Diagnostics, No Diagnostic Flow Charts, No Ignition Troubleshooting Charts. I guess a "Shop" doesn't need this information, Unless of course this is really a book for backyard mechanics with a professional price.

It couldn't be further from the truth! There is no information in this book for a pro. No specific diagnostic information no ABS, Fuel Injection or anything a pro would want. The price is ridiculous for a 1400 page book. Didn't the last edition of this book have far more pages for about $19.95?

Did the Editor of the so-called "SHOP EDITION" Chilton book make his synopsis so long that people would not see how bad the reviews are that follow? Well I think AMAZON customers are far more savvy than that. You can not pull the wool over the eyes of intelligent readers. Evidently the book is a overpriced version of their consumer book with 1/3 less pages. I wish they would come clean and admit it.

Cars are far more complicated today than years ago. How could it take less space to cover more information than two years ago? To triple the price is unconscionable!