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A Career for the 21st Century: A Handbook for Call Center Agents [Paperback]

Clifford Hurst (Author)

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Book Description

Publication Date: November 8, 2000

This book answers many of the questions you will have during your first months on the job as a call center agent. Keep it at your workstation as a handy desktop reference. It is practical, brief, and easy-to- read. It's filled with down-to-earth advice. The glossary provides a handy reference to the specialized technology and terminology used in call centers. There is even a section of brain teasers that lets you have fun while you learn.

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This book answers many of the questions you will have during your first months on the job as a call center agent. Keep it at your workstation as a handy desktop reference. It is practical, brief, and easy-to- read. It's filled with down-to-earth advice. The glossary provides a handy reference to the specialized technology and terminology used in call centers. There is even a section of brain teasers that lets you have fun while you learn.

Editorial Reviews

About the Author

Cliff Hurst has been a consultant, speaker, and trainer within the call center industry since 1988. He is founder and owner of Career Impact, Inc. which specializes in the people side of call center management. Phone within the US 1-800-813-8105. Or internationally, dial: 207-646-8399.

Product Details

Paperback: 73 pages
Publisher: Trafford Publishing (November 8, 2000)
Language: English
ISBN-10: 1552124940
ISBN-13: 978-1552124949
Product Dimensions: 8.8 x 5.8 x 0.2 inches
Shipping Weight: 4 ounces
Amazon Best Sellers Rank: #7,276,804 in Books (See Top 100 in Books)

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Front Cover | First Pages | Back Cover | Surprise Me!

Inside This Book (learn more)

First Sentence:
You've chosen a career with a solid future. Read the first page

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sales per hour, call center agent

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