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Carrots and Sticks Don't Work: Build a Culture of Employee Engagement with the Principles of RESPECT Hardcover – July 5, 2010


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Carrots and Sticks Don't Work: Build a Culture of Employee Engagement with the Principles of RESPECT + Employee Engagement 2.0: How to Motivate Your Team for High Performance (A Real-World Guide for Busy Managers) + Employee Engagement for Everyone: 4 Keys to Happiness and Fulfillment at Work
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Product Details

  • Hardcover: 256 pages
  • Publisher: McGraw-Hill; 1 edition (July 5, 2010)
  • Language: English
  • ISBN-10: 0071714014
  • ISBN-13: 978-0071714013
  • Product Dimensions: 8.6 x 5.9 x 0.9 inches
  • Shipping Weight: 1 pounds (View shipping rates and policies)
  • Average Customer Review: 4.9 out of 5 stars  See all reviews (115 customer reviews)
  • Amazon Best Sellers Rank: #26,397 in Books (See Top 100 in Books)

Editorial Reviews

About the Author

Paul Marciano, Ph.D. is an entrepreneur, consultant, speaker, and president of Whiteboard, a human relations consulting firm committed to helping organizations cultivate, manage, and grow their human potential. Dr. Marciano earned his master’s and doctorate degrees in clinical psychology at Yale University and has served on the faculties at Davidson College and Princeton University.

More About the Author

Dr. Paul Marciano is a leading authority on employee engagement and retention. He earned his Ph.D. in Clinical Psychology from Yale University where he specialized in behavior modification and motivation. Paul has served on the faculties of Davidson College and Princeton University where he has taught courses in Leadership, Industrial-Organizational Psychology, Survey Development, Research Methods and Statistics.

Paul has worked in the field of Organizational Development for over 20 years and in 2003 founded the human relations consulting firm Whiteboard, LLC, a company committed to helping organizations cultivate, manage, and grow their human capital through executive coaching, training, facilitation, and team building workshops.

Paul's book "Carrots and Sticks Don't Work: Build a Culture of Employee Engagement with the Principles of RESPECT" (McGraw-Hill, 2010) provides dozens of real world case studies and turnkey strategies to increase employee discretionary effort and reduce turnover in your organization. The book details his acclaimed RESPECT™ Model that has been embraced by schools, medical practices, pharmaceutical companies, manufacturing facilities, sales organizations, consulting firms, and government agencies.

In addition to public speaking, writing, teaching, and consulting, Paul founded and runs ColorMe Company which produces children's arts and crafts. ColorMe was recognized in 2007 by the Wall Street Journal as a leader in for-profit companies which give back to their communities. (www.ColorMeCompany.com)

Customer Reviews

It is easy to read and understand.
John Chancellor
I highly recommend this book to leaders, managers, or anyone who deals with people.
Anonymous
Thank you, Dr. Marciano, for your thorough research and practical wisdom!
Barbra Gazo

Most Helpful Customer Reviews

21 of 22 people found the following review helpful By John Chancellor TOP 500 REVIEWERVINE VOICE on September 25, 2010
Format: Hardcover
At some level, most managers and employers understand that their business success is dependent on their relationship with their employees. Some even acknowledge this concept with slogans such as, "Our employees are our most important asset."

Despite knowing the importance of fully engaged employees, most managers/owners fall short of actually achieving their goal. One of the major reasons is they worked their way up the corporate ladder where the carrot/stick management style is the accepted wisdom. Most have been lead to believe that incentives increase desired behavior and punishment is in order for unacceptable behavior.

Paul Marciano has written a very compelling case for much more effective approach. The title gives you the first premise of the book. Carrots and Sticks Don't Work. To prove his point, he gives 20 reasons why they don't work. These reasons are well thought out and backed up by psychological study of human behavior.

At times it is fairly easy to talk about what doesn't work. But Marciano does not stop at what does not work. Based on his experience in the field, he has developed a system that works. He calls this the RESPECT Principles.

The RESPECT Principles are based on what motivates individual to become fully engaged in their work. The individual components of the RESPECT Model are: Recognition, Empowerment, Supportive Feedback, Partnering, Expectations Consideration and Trust.

He devotes a chapter to each of the components of the model. The basic format of each chapter is an introductory discussion, a self-assessment quiz, stories from the trenches and specific tips on how to implement the concepts discussed.

The book is exceptionally well written. It is easy to read and understand.
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11 of 12 people found the following review helpful By Jimmy Lee on July 10, 2011
Format: Hardcover
Jim Collins (Good to Great) and Larry Bossidy (Execution: The Discipline of Getting Things Done) are the best there is on leadership, runing a business, and getting thing done. Dr. Paul Marciano (Carrots and Sticks Don't Work) approaches their level on showing you how to manage people. This book is that good!

If you are a manager (at any level) and have employees that report to you, then you need this book. Whether you are the CEO of a Fortune 500 company or the assistant manager of a Subway franchise, you will benefit greatly by reading this book.

This is much more than a vague "how to" book that speaks in generalities and offers flimsy examples. This is a "what to do, step-by-step" book that gives you dozens and dozens of real world examples of building employee engagement. In this book you will learn the RESPECT model for building cohesive teams of fully engaged employees. The R in RESPECT stands for Recognition. You will discover why it is important to recognize employees for their contributions, the most important and meaningful form of recognition, how to get the behavior you want, how to create the most important and valuable employees a business can have, building enthusiasm, the best ways to use praise and positive feedback, and many other ways to use recognition to build employee engagement.

By the time you finish this book you will be fully versed on each area of the RESPECT model. I have put this book to test in the real world and I have found in lacking in nothing. I have been in mid-level management for 20 years and have been through the best of what the MIT Sloan School of Management MBA program has to offer, and this book has more practical, real-world advice on employee engagement. The MBA program is great for how to run a business, but Dr. Paul knows best on how to manage people.
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7 of 7 people found the following review helpful By Philip LaDuke on July 9, 2011
Format: Hardcover
The most important book on worker safety of the 21st century may well have already been written, and it's not a book about safety. Dr. Paul Marciano's book, Carrots and Sticks Don't Work: Build a Culture4 of Employee Engagement with the Principles of RESPECT is well written, accessible, organized and useful.

Dr. Marciano's chapter that summarizes basic psychology alone is worth the purchase price. Anyone who is responsible for building a functional corporate culture, or repairing a dysfunctional culture; is an HR professional; or plays a role in worker safety should not only read this book, but also keep it on a shelf above there desk where they can reference it easily and often.

Kudos and thank you to Dr. Marciano for this important and timely work.

Phil La Duke
Contributing Editor, Fabricating & Metalworking Magazine
Regular Contributor, Facility Safety Management magazine
Associate, Rockford Greene International
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3 of 3 people found the following review helpful By Christina on April 29, 2013
Format: Hardcover
Five stars are not enough to convey how remarkable, innovative, and tactful Paul Marciano is as he shares his brilliance with readers in 'Carrots and Sticks Don't Work'. The benefits of engagement, not only to the business, but its people, are evident and astounding.
It's one thing to understand engagement - It's another to cultivate and nurture it. Marciano is clear in how to apply the concepts when he brainstorms ways in which the RESPECT model may be implemented. THIS is what supports leaders to move from comprehension to action - key in encouraging a culture of employee engagement.
Absolutely brilliant!
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