Customer Reviews

Cartier Men's W51005Q4 Tank Francaise Automatic Stainless Steel and 18K Gold Watch

5 star:		(3)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(2)

 

 

I purchased this Cartier men's tank as a gift and it has been nothing but trouble. First of all, Amazon sent me the wrong watch in the correct Cartier box, sending a smaller, less expensive version. I had to pay $60.00 (which was refunded) to send the watch back and then waited a full month before my credit card was corrected (after numerous calls to Amazon Customer Service). Normally, Amazon credits back returns quickly but not so with "luxury items". They must first be verified that a fake was not substituted for the real thing but they don't tell you that on any screen during checkout. I did reorder this item, thinking that it was an honest mistake (and I was sucked in by the fantastic price) but I really regret it. Now, the new watch has stopped keeping time after one month and I cannot take it to a Cartier store for service unless I pay for it. Otherwise, I must send it along to Amazon for service. God knows how long that will take. Don't get sucked in by the cheap price. I wish I had bought this item at a Cartier store and not gone through this hassle. Beware!! Update: the watch was taken to Cartier, and while genuine, is an older model that needed complete servicing inside for $500. After the Cartier servicing the watch works perfectly. So beware buying a "new" watch from Amazon - it may be an older model that has sat on the shelf for several years and may not function properly. if you attempt to return it after 30 days because it has stopped working, they will not accept the return (even after their telephone representative promises to accept the return). If you have removed a link to fit your arm, they will refuse the return even if you return all links. You will never have the benefit of the manufacturers warranty and the warranty booklet will not be stamped by an authorized dealer.

I purchased this watch for my son who had wanted this specific watch for quite some time. The watch was priced below any other internet site or retail brick & mortar operation. Being hesitant at first we placed a three way conference call to Amazon and spoke to one of their representatives. After feeling assured of the authenticity of the watch and Amazon's policies, we proceeded to purchase it. We were given a tracking number and received a phone call the day prior to the watch being delivered. The watch was exactly as we expected. To say the least, my son is thrilled with the watch. We had it appraised and insured. This was a holiday gift that he will cherish for many years. ALG Boca Raton, Florida

This watch has it all. Style, class, versatility. I previously owned the all stainless model, but wanted to own a watch that I could wear with silver or gold jewelry. This is a classic that will never go out of style and the purchase/delivery process was seemless. Highly recommend watch and company!

Ordered this beautiful watch last week. Got it the next day. Watch arrived in pristine brand new condition with booklet and DVD. Barcode on box is original Cartier's and matches the serial number on back of watch. Very satisfied with purchase. The watch is beautiful and Amazon's price is at least $1000 less than the lowest on line and nearly $3000 less than the listed price. Watch is working smoothly without a glitch. Watch sold and shipped by Amazon.

i bought it when they on sale black friday, but they sent me a defected watch. and they dont replace only refund, and the product sell by amazon