Customer Reviews

Cartier Men's W62020X6 Roadster Automatic Chronograph Watch

5 star:		(3)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(2)

 

 

I had bought and already returned this watch. This was my first Amazon watch. Unfortunately I didn't get what was advertised as a new product and was very disapointed. It came in a worn and torn outer white box with deep,aged red paint marks inside it. The watch itself did not have neither plastic protector wraps on the bracelet nor the original tags or warranty cards from Cartier. At a heartbeat, looking at it, anyone could tell that the watch was either a high mileage display model or a worn item. At a closer look, without even a magnifier, I noticed some visible scratches and dirt glued into the bracelet and the case. The back of the watch also had the signs of wear.
I own quite a few of upscale timepieces, starting from Rolexes Daytona SS, 18K... and up to Vacheron, Audemars and Patek. Never thought of Cartier but ladies versions. So I know my watches.
Sadly it was an unpleasant experience for me and I think I have to disclose it.

SquareTrade 2-Year Jewelry Warranty ($5000-10000 Items)
I bought this Cartier Men's W62020X6 Roadster Automatic Chronograph Watch for my husband for Christmas. It was beautiful and I had heard good things about Cartier. However, after a year, it stopped working. My husband thought that I purchased it from Cartier, and thinking that it was a Cartier watch, a Cartier Scottsdale boutique, run by Julie Bylow, accepted the watch and wanted my husband to find the warranty prior to servicing (she DID NOT mention to my husband at the time that if the Cartier Watch was purchased elsewhere, she would not honor the warranty -- MINOR DETAIL THAT SHE MISSED!) . My husband came home and explained that they needed the warranty. I faxed the one that I received from Amazon, and explained to Ms. Bylow at Cartier that Amazon had a special address to send the watch to and if she could please send it back to us to get it repaired. She would not give us the watch back. She still has it.

Ms. Julie BYLOW from Cartier Scottsdale, AZ, sent it in anyway for servicing and now wants us to pay over $600 for repairs for a watch that we can get covered by the warranty elsewhere for free. $600 repairs for a new watch we spent over $6000 for and it was still new. Cartier should service this for free, or give it back so we can get it serviced elsewhere. Neither is possible.

Ms. Bylow never provided us an estimate prior to sending it off, which it explicitly states was necessary in the Cartier paper work she would do if she were to service this watch at a cost. We provided her this documentation but she still won't budge. The store will not provide us our watch back. We now have to file with our insurance this egregious act performed by Julie Bylow of Cartier. We are now trying to resolve with Cartier Corporate, but have not received any resolve - and Julie Bylow has not provided any other contact to resolve her mistake on servicing our watch without our approval or review of any estimate. To this day, I don't even know what the $600+ is for, since she has not provided me a mailed (she has my home address) or scanned (she has my email) estimate!

Does Amazon have any advice on how to retrieve our watch which we never authorized to be serviced for a cost at Cartier??? Help!

I highly encourage you as a fellow consumer never to buy a watch from Cartier with this poor mismanagement of my husband's watch. I will write back if this is resolved, but currently, Cartier will not provide back my husbands watch, and of course the warranty is running out during this time!

Had a Rolex Submariner and definitely consider the Cartier Roadster Chrono a trade up. I get tons of compliments on the watch. Amazon's price is excellent (haven't seen a new one lower), altho I purchased from a local jeweler for the customer service aspect ($6200).

Bought this watch at Saks for 5800 approx. and due to platinum status I also get a 6% end of year reward. No tax. This price is awfully close to it, and the watch is great. Does scratch easily like all buffed stainless steel watches.

Its a cartier !

I got this watch as a college graduation gift from my parents. It is a really great watch with a very modern design. I like the squarish face and it is not very common unlike Rolex's. It does indeed sratch easily so you have to be careful with that. Other then that it is a great watch that gets noticed. Cartier makes great watches and from my experience this is no exception.