Most helpful critical review
25 of 27 people found the following review helpful
Suds in my dishwasher!
on June 20, 2011
Until yesterday I didn't know about the mandated change to phosphate-free formulas and what it would do to my dish washing process. By coincidence I had major repairs done to my dishwasher and changed from my 20-year product, Cascade lemon-scented powder, to this gel product on its return from repair. I was surprised to open the dishwasher - an expensive European brand with a stainless steel interior - after the final rinse and find about 2 inches of suds at the bottom of the tub. So I put it through a rinse-only cycle and checked inside before the dry cycle kicked in - still sudsy! So I started another cycle - still some suds! It took 5 extra rinse cycles before the suds were gone. Thank goodness that before I called the repair people to complain, I researched the internet and learned about the new, phosphate-free formula and all the problems people described having: white or grey deposits, darkened stainless, brown spots on flatware, etched enamel, inefficient cleaning, and even excess stress on the motor. Also, Consumer Reports rated all gel form detergents at the bottom compared to the 24 other phosphate-free dishwasher detergents they tested, including other Cascade products. One final thing: the label on this product states: "For best results, fill both the pre-wash and the main wash cups completely." I got the sudsing problem with this practice; however, when filling the wash cups only 1/3 full the dishes look clean and there are no suds in the rinse water. So if you do buy this product, I suggest checking for suds in the final rinse water; if you see suds foam, try cutting down the amount of detergent.