Based on over 100 interviews conducted with guests and employees of hospitality industry organizations, this book contains 55 actual brief cases and situations which illustrate concepts and issues of hotel, restaurant and travel/tourism management. The cases deal with a variety of managerial topics including decision making, communication, compensation, planning, discrimination, performance appraisal, organization design, sexual harassment, ethics and group dynamics. Section introductions, case headnotes and questions are designed to aid students in analyzing diverse situations.
FREE Two-Day Shipping for students on millions of items. Learn more |
| ||||||||||||||||||
|
There is a newer edition of this item:
|
Book Description
Editorial Reviews
Review
Instructor's Manual available. -- The publisher, John Wiley & Sons
From the Publisher
Based on over 100 interviews conducted with guests and employees of hospitality industry organizations, this book contains 55 actual brief cases and situations which illustrate concepts and issues of hotel, restaurant and travel/tourism management. The cases deal with a variety of managerial topics including decision making, communication, compensation, planning, discrimination, performance appraisal, organization design, sexual harassment, ethics and group dynamics. Section introductions, case headnotes and questions are designed to aid students in analyzing diverse situations.
Product Details
Would you like to update product info or give feedback on images?
|
More About the Author
Discover books, learn about writers, read author blogs, and more.
Customer Reviews
|
Share your thoughts with other customers:
|
||||||||||||||||||||||
|
Most Helpful Customer Reviews
1 of 1 people found the following review helpful:
5.0 out of 5 stars
Needed for class,
This review is from: Cases in Hospitality Management: A Critical Incident Approach (Paperback)
I needed it for class. It is a good tool to get one to think about how to handle different situations in a managerial position.
Share your thoughts with other customers: Create your own review
|
|
Inside This Book
(learn more)
Browse and search another edition of this book.
Browse and search another edition of this book.
Key Phrases - Statistically Improbable Phrases (SIPs):
(learn more)
assistant front office manager, front office manager, guest complaints, front desk manager, service recovery Key Phrases - Capitalized Phrases (CAPs): (learn more)
Oaks Properties, General Manager, Professor Markham, Seaside Plantations, Seaside Hut, Executive Chef, Director of Sales, Rob Jones, Room Service, United States, Bayside Island, The Cedars, Assistant Manager, Controller's Office, Executive Floor, The Suarro Inn, San Francisco, Burrito Sisters, The Rio Grande, Mississippi Suite, New York, Tarragassett Inn, Atlantic City, The Martins, Accounts Clerk New!
Books on Related Topics Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
assistant front office manager, front office manager, guest complaints, front desk manager, service recovery Key Phrases - Capitalized Phrases (CAPs): (learn more)
Oaks Properties, General Manager, Professor Markham, Seaside Plantations, Seaside Hut, Executive Chef, Director of Sales, Rob Jones, Room Service, United States, Bayside Island, The Cedars, Assistant Manager, Controller's Office, Executive Floor, The Suarro Inn, San Francisco, Burrito Sisters, The Rio Grande, Mississippi Suite, New York, Tarragassett Inn, Atlantic City, The Martins, Accounts Clerk New!
Books on Related Topics Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
Citations (learn more)
1
book
cites this book:
- Quantity Food Production, Planning, and Management, 3rd Edition by John B. Knight on page 172
Books on Related Topics
(learn more)
|
What Other Items Do Customers Buy After Viewing This Item?
Suggested Tags from Similar Products(What's this?)Be the first one to add a relevant tag (keyword that's strongly related to this product).
|
Sell a Digital Version of This Book in the Kindle Store
If you are a publisher or author and hold the digital rights to a book, you can sell a digital version of it in our Kindle Store.
Learn more
Customer Discussions
|
This product's forum
Active discussions in related forums
Search Customer Discussions
|
Related forums
|
Listmania!
|
|
