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1 of 1 people found the following review helpful:
5.0 out of 5 stars Needed for class, June 23, 2008
I needed it for class. It is a good tool to get one to think about how to handle different situations in a managerial position.
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Cases in Hospitality Management: A Critical Incident Approach
Cases in Hospitality Management: A Critical Incident Approach by Timothy R. Hinkin (Paperback - March 20, 1995)
Used & New from: $1.43
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