Cashing in: Make More Money, Get a Promotion, Love Your Job [Illustrated] [Paperback]

John Tschohl (Author), Vicky Stavig (Editor, Illustrator)

Book Description

Publication Date: March 15, 1995 | ISBN-10: 0963626825 | ISBN-13: 978-0963626820 | Edition: 1

This fact-filled, powerful book by service industry entrepreneur and self-made success story John Tschohl will tell you everything you need to know. This first-of-its-kind book for the service industry professional is packed with valuable information in a clear-cut, hands-on format. You will quickly learn to: -Capitalize on opportunities for career advancements integrate self-improvement thinking with key service concepts Get the attitude through powerful affirmation techniques Establish well defined objectives for gratifying financial goals Gain responsive win-win relationships with your managers and customers Create strategies for accomplishment and recognition...and hundreds of other techniques so you too can CA$H IN and WIN.

Editorial Reviews

Review

CA$HING IN movingly and clearly instructs us how to believe in ourselves, visualize success, and capitalize on opportunities for promotion. --Jim Ramstad, Member of Congress

An outstanding road map for taking charge of your destiny and achieving success in the growing service industry. --Roger Dow, Vice President, Marriott Resorts

About the Author

John Tschohl, Internationally Recognized Service Strategist, is a best selling author of 5 books on customer service. Tschohl has been talking about his topic longer than anyone in the world. He is a service strategist and President of Service Quality Institute, the Global Leader in Customer Service. Tschohl is dynamic, hard hitting, and inspirational. His books are especially recognized and highly esteemed by senior executives as the most powerful must-reads in organizational growth through service strategy. As the creator of the world s first customer service training program over 30 years ago, he is the recognized authority on the subject. His message has been clear, The single reason any company is in business is to create overhappy customers. His concept is based on common sense built around his 38 years in speaking, designing training programs and developing a customer driven workforce. John has been featured on major television shows from Good Morning America, CNBC and PBS to USA Today s cover story, newspapers, radio stations, and magazines from almost every corner of the world. John s technology and books have been translated into 11 languages, represented in over 40 countries. Currently, John Tschohl is working on his forthcoming book, Empowerment: A Way of Life. His most exciting project to date, Tschohl has incorporated a lifetime of helping employees and organizations worldwide reach their highest possible achievement, the overhappy customer.

Product Details

• Paperback: 187 pages
• Publisher: Best Sellers Publishing; 1 edition (March 15, 1995)
• Language: English
• ISBN-10: 0963626825
• ISBN-13: 978-0963626820
• Product Dimensions: 8.8 x 6 x 0.6 inches
• Shipping Weight: 12.6 ounces (View shipping rates and policies)
• Average Customer Review: 4.2 out of 5 stars  See all reviews (5 customer reviews)
• Amazon Best Sellers Rank: #1,394,472 in Books (See Top 100 in Books)

Customer Reviews

Most Helpful Customer Reviews

3 of 3 people found the following review helpful:

5.0 out of 5 stars An outstanding book on personal achievement, October 20, 1999

By 

Julian Walkowsly (Miami, Florida) - See all my reviews

This review is from: Cashing in: Make More Money, Get a Promotion, Love Your Job (Paperback)

This is certainly a great book. John Tschohl teaches you how to achieve personal success caring about the customers. The main message is: it IS possible to succeed really trying hard in your job. I have bought this book for ALL my employees and people responded in a fantastic way: new attitudes, great morale, enthusiasm. They work with more energy and customers feel and love the difference. My employees now understand the link between their success and the success of the organization. There's here a comment from a reader ranking the book badly. But this guy for sure didn't understand what he read. This book is a winner. I recommend it strongly to any business executive seeking for improving the performance of the people and building customer loyalty. And also recommend to any person who either works for a corporation or is self employed. Cashing In will teach you how to build their own success. PS: John Tschohl other book, Achieving Excellence Through Customer Service (Best-Sellers Publishing) is probably the BEST book I have ever read in customer service strategy. I recommend you buy it too.

2 of 2 people found the following review helpful:

5.0 out of 5 stars The Proof Is In The Pudding!, December 7, 1999

By 

SMILE2B4U (Forest Hills, N.Y.) - See all my reviews

This review is from: Cashing in: Make More Money, Get a Promotion, Love Your Job (Paperback)

I have personally used many of the techniques and concepts in my own life to "cash in" from John Tschohl's book. This is an excellent book to give to your employees because it works! Laws of nature work the same way as laws of success. At times the laws are deceptively simple but if the laws are not followed failure will result. Use this book and follow the concepts daily and you too can cash in on life's rewards.

5.0 out of 5 stars The Self-Improvement Handbook, January 25, 2002

By 

"bsp1" - See all my reviews

This review is from: Cashing in: Make More Money, Get a Promotion, Love Your Job (Paperback)

"Cashing In is a must read for everyone in your organization if you are committed to delivering world class service, with empowered employees who will always do the right thing to make your customers happy and to keep your business growing in a cost effective manner. Recently, we provided our employees with their own copy of Cashing In and this masterful book has become their service and self improvement handbook. John's book will make a positive difference in your company immediately!"