Customer Reviews

Cashing in: Make More Money, Get a Promotion, Love Your Job

5 star:		(4)
4 star:		(0)
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1 star:		(1)

 

 

This is certainly a great book. John Tschohl teaches you how to achieve personal success caring about the customers. The main message is: it IS possible to succeed really trying hard in your job. I have bought this book for ALL my employees and people responded in a fantastic way: new attitudes, great morale, enthusiasm. They work with more energy and customers feel and love the difference. My employees now understand the link between their success and the success of the organization. There's here a comment from a reader ranking the book badly. But this guy for sure didn't understand what he read. This book is a winner. I recommend it strongly to any business executive seeking for improving the performance of the people and building customer loyalty. And also recommend to any person who either works for a corporation or is self employed. Cashing In will teach you how to build their own success. PS: John Tschohl other book, Achieving Excellence Through Customer Service (Best-Sellers Publishing) is probably the BEST book I have ever read in customer service strategy. I recommend you buy it too.

I have personally used many of the techniques and concepts in my own life to "cash in" from John Tschohl's book. This is an excellent book to give to your employees because it works! Laws of nature work the same way as laws of success. At times the laws are deceptively simple but if the laws are not followed failure will result. Use this book and follow the concepts daily and you too can cash in on life's rewards.

"Cashing In is a must read for everyone in your organization if you are committed to delivering world class service, with empowered employees who will always do the right thing to make your customers happy and to keep your business growing in a cost effective manner. Recently, we provided our employees with their own copy of Cashing In and this masterful book has become their service and self improvement handbook. John's book will make a positive difference in your company immediately!"

This is the kind of book you would wish EVERY member of your workforce read. Tschohl links in the mind of the reader his world class expertise in customer service with his deep understanding of human nature. The result: employees learn how -by doing their best in the job- they can achieve a highest degree of satisfaction and success.

This is not another "self improvement" book, but a powerful tool for your company to improve the performance of all your people, the satisfaction of your customers and speed up the growth of your business.

This author was obviously out to make a quick dollar. Not much thought was put into this piece. It's unrealistic common sense on how one "should" act in the workplace.