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Casino Operations Management Hardcover – March 15, 2004

ISBN-13: 978-0471266327 ISBN-10: 0471266329 Edition: 2nd
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Casino Operations Management + The Gaming Industry: Introduction and Perspectives + Casino Accounting and Financial Management: Second Edition
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Editorial Reviews

From the Publisher

Starting with an exhaustive and extensive history of gambling, this original text will provide complete coverage on one of the fastest growing industries in the US - the gaming industry. This practical guide is a must for anyone involved in the management of casinos and will cover all aspects within these businesses including regulatory control environments, the games, marketing, organization, cage operations, accounting and surveillance. --This text refers to an out of print or unavailable edition of this title.

From the Back Cover

Complete guidance to the ins and outs of gaming operations

Management personnel need a thorough understanding of the business side of the casino industry to ensure profits–and to avoid losses. It’s a sure bet that Casino Operations Management, Second Edition will help current and future gaming management professionals better serve any casino.

Written by experts with over 65 years of combined experience in the field, this Second Edition offers all the critical skills and know-how to equip gaming and casino operators with the knowledge needed for the management office, cage operations, and table game and slot operations. This updated edition features detailed coverage of:

  • Current high-roller marketing tactics and their effect on profitability
  • The effect of popular money management systems on casino profits
  • The initial development process of an Indian casino
  • Studies designed to identify the patronage motives of gamblers, including those of riverboat customers
  • Slot club design: player rating issues, point accumulation schemes, and more
  • Principles of casino floor design: managing table game and slot location
  • Studies designed to measure the profit contribution of popular slot promotions

Casino Operations Management, Second Edition uses simplified mathematics and statistics throughout, and provides readers with a thorough understanding of all aspects of the casino industry business. It is a must-have reference for students and casinos that develop managers internally.

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Product Details

  • Hardcover: 416 pages
  • Publisher: Wiley; 2 edition (March 15, 2004)
  • Language: English
  • ISBN-10: 0471266329
  • ISBN-13: 978-0471266327
  • Product Dimensions: 7.8 x 1.1 x 9.6 inches
  • Shipping Weight: 1.9 pounds (View shipping rates and policies)
  • Average Customer Review: 4.3 out of 5 stars  See all reviews (17 customer reviews)
  • Amazon Best Sellers Rank: #542,229 in Books (See Top 100 in Books)

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Customer Reviews

4.3 out of 5 stars
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Most Helpful Customer Reviews

14 of 15 people found the following review helpful By Casino Newbie on June 13, 2005
Format: Hardcover
This books assumes you know nothing about Gaming Operations and goes from there, taking you on an in-depth exploration of the gaming industry, from it's beginnings through modern-day operations. This book was highly beneficial. I also read "The Gaming Industry: Introduction and Perspectives" from the UNLV International Gaming Institute, both of which I would strongly recommend. Well written and dives to the appropriate level of detail.
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24 of 28 people found the following review helpful By A Customer on November 28, 1998
Format: Hardcover
I regulate an Indian casino in California and I am always looking for written material on the subject. This book has a section about Nevada Gaming Control, and a section on Indian Gaming Commissions. It has a good flow chart for the licensing process. Its good for anybody aspiring to be a casino operations manager too. Did you know that Nevada prohibited gaming three times in its history as a state? It will be required reading for new members to out regulatory team. Let me know of any other good and current casino books or training.
Lenny Powell.
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7 of 7 people found the following review helpful By P. Gonzalez Martin on October 29, 2005
Format: Hardcover
This book is a must read for everyone entering the casino business. It's a clear reference, and it shows derails some myths about gaming operations.
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6 of 6 people found the following review helpful By A Customer on April 18, 2002
Format: Hardcover
Jim Kilby was one of my professors when I attended UNLV. His extensive knowledge and experience in the gaming industry makes him one of the best resources for anyone in the gaming business. This book will provide you with a solid foundation in gaming. A must have for anyone in the business.
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5 of 5 people found the following review helpful By R. D. Hinrichs on June 30, 2006
Format: Hardcover
Good overview of casino operations. It covers Indian gaming as well as Nevada and mentions where there are difference. I am the controller and I wish it had more accounting /finance.
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2 of 2 people found the following review helpful By Randy Baker on February 2, 2007
Format: Hardcover
"Casino Operations Management" is the best book on the market now focusing on operational issues that confront casino managers. It is arguably "too much" for an undergraduate course, but the book is highly recommended for casino managers who want to strengthen their understanding of what makes a casino really tick. Those simply interested in in-depth knowledge of the industry's operational issues will also find the book helpful.
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2 of 2 people found the following review helpful By David Smith on April 24, 2007
Format: Hardcover Verified Purchase
An invaluable primer on casino management. This book should be on the shelf of every executive in the gaming industry.
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1 of 1 people found the following review helpful By B395 on May 1, 2012
Format: Hardcover Verified Purchase
The was one of the worst textbooks i have ever had to read. The information was so hard to understand. There was a lot of unnecessary wording in the book, and it did not even explain the material any more. I used this book with an online class, and once I read the information the teacher sent out, she wrote out the material in a much clearer way, and in a far less amount of pages!

I would not recommend any teachers to use this book, and would not recommend anyone to read it. It was very difficult to understand.
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