Casino Operations Management [Hardcover]

Jim Kilby (Author), Jim Fox (Author), Anthony F. Lucas (Author)

Book Description

ISBN-10: 0471266329 | ISBN-13: 978-0471266327 | Publication Date: March 15, 2004 | Edition: 2

Complete guidance to the ins and outs of gaming operations

Management personnel need a thorough understanding of the business side of the casino industry to ensure profits???and to avoid losses. It's a sure bet that Casino Operations Management, Second Edition will help current and future gaming management professionals better serve any casino.

Written by experts with over 65 years of combined experience in the field, this Second Edition offers all the critical skills and know-how to equip gaming and casino operators with the knowledge needed for the management office, cage operations, and table game and slot operations.

This updated edition features detailed coverage of:

• Current high-roller marketing tactics and their effect on profitability
• The effect of popular money management systems on casino profits
• The initial development process of an Indian casino
• Studies designed to identify the patronage motives of gamblers, including those of riverboat customers
• Slot club design: player rating issues, point accumulation schemes, and more
• Principles of casino floor design: managing table game and slot location
• Studies designed to measure the profit contribution of popular slot promotions

Casino Operations Management, Second Edition uses simplified mathematics and statistics throughout, and provides readers with a thorough understanding of all aspects of the casino industry business. It is a must-have reference for students and casinos that develop managers internally.

Editorial Reviews

From the Publisher

Starting with an exhaustive and extensive history of gambling, this original text will provide complete coverage on one of the fastest growing industries in the US - the gaming industry. This practical guide is a must for anyone involved in the management of casinos and will cover all aspects within these businesses including regulatory control environments, the games, marketing, organization, cage operations, accounting and surveillance. --This text refers to an out of print or unavailable edition of this title.

From the Back Cover

Complete guidance to the ins and outs of gaming operations

Management personnel need a thorough understanding of the business side of the casino industry to ensure profits–and to avoid losses. It’s a sure bet that Casino Operations Management, Second Edition will help current and future gaming management professionals better serve any casino.

Written by experts with over 65 years of combined experience in the field, this Second Edition offers all the critical skills and know-how to equip gaming and casino operators with the knowledge needed for the management office, cage operations, and table game and slot operations. This updated edition features detailed coverage of:

• Current high-roller marketing tactics and their effect on profitability
• The effect of popular money management systems on casino profits
• The initial development process of an Indian casino
• Studies designed to identify the patronage motives of gamblers, including those of riverboat customers
• Slot club design: player rating issues, point accumulation schemes, and more
• Principles of casino floor design: managing table game and slot location
• Studies designed to measure the profit contribution of popular slot promotions

Casino Operations Management, Second Edition uses simplified mathematics and statistics throughout, and provides readers with a thorough understanding of all aspects of the casino industry business. It is a must-have reference for students and casinos that develop managers internally.

See all Editorial Reviews

Product Details

• Hardcover: 416 pages
• Publisher: Wiley; 2 edition (March 15, 2004)
• Language: English
• ISBN-10: 0471266329
• ISBN-13: 978-0471266327
• Product Dimensions: 9.6 x 7.4 x 1.1 inches
• Shipping Weight: 1.9 pounds (View shipping rates and policies)
• Average Customer Review: 4.4 out of 5 stars  See all reviews (11 customer reviews)
• Amazon Best Sellers Rank: #115,852 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

22 of 26 people found the following review helpful:

3.0 out of 5 stars Excellent reading for anybody in gaming, even regulators., November 28, 1998

By A Customer

This review is from: Casino Operations Management (Hardcover)

I regulate an Indian casino in California and I am always looking for written material on the subject. This book has a section about Nevada Gaming Control, and a section on Indian Gaming Commissions. It has a good flow chart for the licensing process. Its good for anybody aspiring to be a casino operations manager too. Did you know that Nevada prohibited gaming three times in its history as a state? It will be required reading for new members to out regulatory team. Let me know of any other good and current casino books or training.

Lenny Powell.

12 of 13 people found the following review helpful:

5.0 out of 5 stars Great read, June 13, 2005

By 

Casino Newbie (Orlando, FL) - See all my reviews

This review is from: Casino Operations Management (Hardcover)

This books assumes you know nothing about Gaming Operations and goes from there, taking you on an in-depth exploration of the gaming industry, from it's beginnings through modern-day operations. This book was highly beneficial. I also read "The Gaming Industry: Introduction and Perspectives" from the UNLV International Gaming Institute, both of which I would strongly recommend. Well written and dives to the appropriate level of detail.

5 of 5 people found the following review helpful:

5.0 out of 5 stars Excelent operations overview, October 29, 2005

By 

P. Gonzalez Martin "Pablus" (Argentina) - See all my reviews
(REAL NAME)   

This review is from: Casino Operations Management (Hardcover)

This book is a must read for everyone entering the casino business. It's a clear reference, and it shows derails some myths about gaming operations.