5 of 5 people found the following review helpful:
5.0 out of 5 stars
The BEST customer service, April 27, 2011
This review is from: Catskill Craftsmen Big Island With Doors on Both Sides (Kitchen)
I like this island a lot! My friend, who is a carpenter, put it together and said it was well designed. He was impressed. There were a few pieces of hardware missing and one of the doors had a starkly contrasting piece of light colored wood across the top that looked out of place and didn't match the rest of the unit, so we called Catskill and they sent the hardware and a new door and told us we didn't have to ship the other door back. Although I had to wait a few more days, they were quick to get the parts out us and it was well worth the wait. The customer service was excellent! Other companies should take note. There are many companies out there with good products and lousy customer service. If I know before hand that a seller's service is bad, I will purchase elsewhere. This company stands behind their product. It is beautiful and the large drawer extends all the way out, and works smoothly. The bottom stores my small appliances. I could even fit my bread machine inside. The double doors are a plus because I can get in from the other side if someone is at the sink side. I have no regrets. This was a good purchase. If you need storage and work surface, this is a good answer. I looked some smaller ones but the dimensions of the top on this unit will allow me to comfortably roll dough without going off the edge. I highly recommend this island!
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4 of 4 people found the following review helpful:
5.0 out of 5 stars
We're Happy With It, September 21, 2010
This review is from: Catskill Craftsmen Big Island With Doors on Both Sides (Kitchen)
We replaced an older, smaller Catskill cart with this one and it's a nice improvement for our kitchen, with more work surface, a big drawer and lots of easy access storage space underneath. The square top fits our kitchen configuration perfectly.
The first shipment arrived with some damaged pieces, but Amazon replaced it.
Assembly is straightforward and well-documented. Quality of the materials is good, and although Catskill doesn't use any cushioning material inside the two boxes this thing is shipped in, the only imperfections I found were where the bag of casters had dented slightly the top surface, and those steamed out pretty easily. Or you can consider it factory-distressed, at no extra charge.
I recommend lightly sanding all the pieces before assembly with fine sandpaper, as all the surfaces -- especially the end grains -- will be rough to one extent or another. This doesn't take long and will yield big dividends when oiling or waxing later. I also think a smooth surface doesn't collect as much dust.
We gave the old cart as a wedding present to a young couple getting married in a few weeks, which makes it a satisfying transaction all round.
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