Customer Reviews

The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service

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I really love the stories in this book! They really show how you can give red carpet service, no matter whether you're a BIG company or a small one! I couldn't wait to see what other celebrity stories were going to be there from one page to the next - I especially loved the green M&M's, and the pizza they baked on a plane to deliver it from one country to another... wow - it really helps you start thinking about what you can do that's extra for your customers (even if you can't fly a freshly-baked pizza to another country)! Great job getting our imaginations going to create better service for our customers.

"The Celebrity Experience" can be best described as 'customer service on steroids'. It's a fresh and novel way of looking at how to treat customers, no matter what business you're in. The author shows the power of treating all customers as though they were "celebrities" and gives concrete (and amazingly creative) examples of businesses that are already doing so. She shows the reader how they, too, can easily implement "The Celebrity Experience" in their business, really without much cost, but with simply a new way of looking at how to view their customers. I also enjoyed the writing style, because it was a very fast and easy read. This book is destined to set a new standard in the way businesses look at their customers!

Don't you just love it when you get treated like a Star? I do, and I know my customers love it when I treat them like a celebrity, too. We all want to feel special, acknowledged, important, and welcome. We want people to smile at us and really want to help. Donna Cutting has provided a cutting-edge book on how any business can provide the best in first-class service and treat their clients to the celebrity experience. From her interviews with hundreds of celebrity personal assistants, PR representatives, television executives, consultants, and more, she gleaned the special secrets and tips on just how to give your customers the red carpet treatment.

She introduces you to the best-qualified providers of "The Celebrity Experience" such as Scott Graham of Xtreme Personal Assistant Concierge Services who shares the amazing lengths his team will go through for their clients and Katrina Campins, owner of a luxury real estate company and star of the first season of "The Apprentice" who builds the buzz factor and gives back at the same time. There is no sports franchise that gives more power to the fans than NASCAR racing, and Gaylord Opryland Resort uses their experience with celebrities to treat everyday people like stars.

Filled with engaging stories and dozens of examples from organizations of every kind, you will love the lessons of this book. And you'll be hoping every company you do business with reads it!!

Chellie Campbell, Author
The Wealthy Spirit: Daily Affirmations for Financial Stress Reduction and Zero to Zillionaire

If only every service oriented business manager and owner would read this book, what a difference it would make! What an impressive and creative way to teach the reader how to improve their customer service. Who doesn't want to be given the RED CARPET treatment, I know I do! I learned a lot of good tips from Ms. Cutting on how to teach my employees to treat our customers as though they were celebrities. I am looking forward to more sales and a higher income for myself and for my employees. I highly recommend this entertaining and informative book.

As a professor of hospitality and veteran of customer service, I have seen the best and worst experiences. The Celebrity Experience provides the readers with some of the best experiences that can be had, both as an employee and as an employee giving customer service.

Ms. Cutting profiles several great companies and the people who work for them. I'm proud to say that I worked with Pam Huff of Gaylord Opryland when I was at Disney, and am proud to see that her efforts have been profiled in this book.

A must read for students looking to becoming stars in their field, business owners looking to make a difference, and for customers who need to learn how to act like royalty and be treated like royalty!

Just got this incredible book yesterday and being a small business owner, I have spent this Atlanta snow day to curl up with book and highlighter in hand. I knew it would be a great book but the amount of ideas and the way that Donna immediately gets you thinking of ideas to improve business and the customer experience is AMAZING. I actually had to stop on page 37 and email clients immediately to begin giving them a Red Carpet experience. It excites me to do what I do differently so that everyone is energized to go back and make a difference with their customers (eldercare residents.) The ripple effect of this book will be incredible. I will recommend this to many and purchase many more as gifts. Thank you for writing it.
Jan Nelson, M.Ed.,
Owner, Courageous Aging.

I read this book in one sitting. It's terrific. If you think you're giving your customers the best customer service - think again. There is always room for improvement as I've realized reading this book. With an extensive customer service background, I quite often patted myself on the back for the service I give my clients - yet I picked up so many wonderful new ideas from reading this book. It's chock full of great, real life stories, and examples and ideas on how to make your clients feel like the stars that they are.

Donna is on the "cutting" edge of the seismic shift that needs to happen in our thinking in order for customer service to live up to its name. Donna's book, The Celebrity Experience, is an invitation to each of us, no matter what our role, to ramp up our customers' experience. She's a master storyteller with dynamic examples ranging from Gaylord's Opryland Hotel Celebrity Services Team to the employee from Tabitha Health Care Services who made a patient's trolley wish come true. From the very first chapter Donna had me asking how we could create a celebrity experience for every person we serve. If you only read one business book this entire year - this is the one to read! If you read it and apply the concepts to your own business, the ideas in this book will help you keep your customers coming back for life.

In my opinion this book should be required reading for every business owner and every person who deals with the public. If everyone read this book and put the tools to use, they would surpass their expectations. I plan on recommending this book to everyone who purchases my book "Starting a Collection Agency" because being a debt collector is a HARD job and with the steps outlined in this book, we can all do better.
Learn how to make your customers feel important and you will have success. A must read for anyone thinking about participating in the business world.

This book captures everything true customer service should be about. This book will give you a ton of ideas how to make each and every client have a memorable experience that will result in a lot of referrals for you. You only need 2 books in my opinion to have a successful business: 1) How to Win Friends and Influence People and 2) The Celebrity Experience. Each will give you the tools and INSPIRATION to roll out the red carpet for your clients. What goes around comes around!