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2 of 2 people found the following review helpful:
4.0 out of 5 stars
Excellent Handbook,
By
This review is from: Call Center Leadership and Business Management Handbook and Study Guide (Paperback)
I am a certified CIAC - OM. This book is a must in order to pass the test or to get the stratigic prospective of an organization. However, I think the price is exaggerated! I mean you can find books that gives the same info with a much affordable price! Sorry for that! but this is my honest opinion.
Anyway, It's a grate book! |
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Call Center Leadership and Business Management Handbook and Study Guide by Debbie Harne (Paperback - February 1, 2003)
$199.00
In Stock | |
 
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