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1 of 1 people found the following review helpful:
4.0 out of 5 stars
Very Good...BUT,
By
This review is from: Call Center Operations Management Handbook and Study Guide (ICMI's Handbook/Study Guide) (Paperback)
I own the newest version, which is Version 2.1. I did not read the old one. However, you should buy the newest version in order to be prepared for the CIAC test. Unfortunately, it seems Amazon does not offer it!!
Anyways, It is a very good study guide for preparing for the CIAC-OM. Of course even if you don't want to use it or the test, you can surly get lots of information to advance you career in the call centre, and how to make things right and optimal. The best thing in this book, is that it covers both the Operational track and the Strategic track. Since it is the only official study guide, it should have contained some questions that simulates the exams. But it does not (For that reason I gave it 4 stars. Anyways, if you read the material, answer the book's questions, and do buy the practice test from the CIAC website the you would be good to go for the test. GOOD LUCK |
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Call Center Operations Management Handbook and Study Guide (ICMI's Handbook/Study Guide) by Debbie Harne (Paperback - February 1, 2003)
$199.00
In Stock | |
 
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