Top critical review
28 people found this helpful
previous model failed after 21 months
on July 20, 2011
I bought the previous model of this spin dryer in 10/2009 from Laundry Alternatives. I was happy with it while it lasted; I used it for 2 - 6 spins per week, but then the door latch stopped working (it will no longer open when the spinning stops) in 7/2011, after using it for 21 months (maybe 300-500 spins). It was past the 1 year warranty so Laundry Alternatives will not replace it or fix it. A small rubber part that controls the door latch has ripped apart, but Laundry Alternatives does not provide any spare parts for it. Laundry Alternatives has not offered me any info on how long these devices usually last or whether mine was unusually defective; their response is once the warranty is over that's it. So I will have to pay the town appliance trash pickup fee to get rid of it if I can't engineer my own solution. My low rating is due to the early failure of the appliance and the poor response from the company. I know nothing about the differences between the previous and current models. (Note: some credit cards offer extended warranty on purchases; mine doesn't, but if I had bought this with one that did, I would have gotten a replacement when it failed.)
Positives: using it did dry the clothes much faster (instead of 60 minutes in the dryer, it was ?10-15 minutes loading, running, and unloading the centrifuge, then 25-30 minutes in the dryer) and it did get rid of detergent-y water from the clothes, with all the benefits that might entail (less wear on clothes, less detergent on people, less electricity used). The noise did not bother me in the basement, and it usually wasn't too hard to load it so it was balanced (except for some large items).
What I didn't realize in advance: The capacity in the centrifuge is smaller than a full wash load, and the opening to the centrifuge is so small that you can't just dump all the clothes in it at once. Instead you have to carefully load the centrifuge one item at a time with 1/3-1/2 of your load, run it for a few minutes (it takes time to spin up and spin down in addition to the 2-3 minutes of spinning) and unload it one item at a time, then do that whole sequence two or three times in a row for each full washer load, which takes time and attention. While the clothes then dried faster in the tumble dryer, by using a spin dryer I spent more of my own time in the laundry room (than I would just throwing everything in the tumble dryer straight from the washer and leaving for an hour).