Most Helpful Customer Reviews
27 of 28 people found the following review helpful:
2.0 out of 5 stars
Costly to get more, June 1, 2009
= Durability:5.0 out of 5 stars = Fun:5.0 out of 5 stars = Educational:5.0 out of 5 stars
This review is from: Certificate for Live Butterfly Garden (Toy)
I love this product and idea...The problem I have is that the butterflies on their own are alot of times more expensive than ordering the whole kit with the big net, etc. For example; right now the butterfly garden is only $13.00 and comes with the certificate for 5 butterflies yet if you want to just get more butterflies; it costs $16 and you don't get the whole garden with them so it's better to just order another garden! I also ordered the pavillion for $25 and it came with a certificate for 10 butterflies yet to order 10 butterflies alone; it comes to $32!!! So again, makes more sense to order the entire butterfly pavillion again then just the butterflies. I do love this item though as does my son and now I have friends and other family members who are ordering them as it is really cool. I just wish ordering just the butterflies was cheaper than having to keep ordering the whole kit each time you wanted to get more.
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20 of 24 people found the following review helpful:
1.0 out of 5 stars
Horrifying Customer Service, April 27, 2009
= Durability:1.0 out of 5 stars = Fun:1.0 out of 5 stars = Educational:1.0 out of 5 stars
This review is from: Certificate for Live Butterfly Garden (Toy)
I purchased the Butterfly Habitat and sent in the coupon, with a check for the caterpillars.
Insect Lore cashed my check but I never received the caterpillars. After waiting for 3 weeks, I tried calling, but their customer service team never picked up the phone. I waited multiple times for 25, 35, and once 45 minutes!!
I also sent multiple emails, using their website email, and never once received a response.
I bought this for my son's birthday, and his disappointment was the worst part of this miserable experience. He kept asking where his caterpillars were, and they never came. Very sad, indeed...
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9 of 10 people found the following review helpful:
1.0 out of 5 stars
Look for another vendor, June 1, 2010
= Durability:1.0 out of 5 stars = Fun:1.0 out of 5 stars = Educational:1.0 out of 5 stars
This review is from: Certificate for Live Butterfly Garden (Toy)
The caterpillars are an excellent gift - my niece loves them; however, I strongly recommend finding another vendor. When you order the butterfly garden you have to open the box to get out the certificate and mail it back with money for S&H in order to receive the butterflies. Based on comments by others I thought I was planning well ahead when a month before my niece's birthday I order this certificate separate from the butterfly garden so I could purchase the caterpillars in advance and avoid some of the problems others described. However, it took almost two weeks for the certificate to arrive. Then I had to fax it back to them to order the caterpillars and it took more than two weeks for the caterpillars to arrive. When I called to complain about the shipping time, their customer service rep - Jamie - told me "that's why we tell you it takes three weeks" and when I pointed out that no where in the materials I received with my certificate did it say three weeks she had no explanation. After my experience with them, I will not order from them again and have since discovered that there are plenty of biological supply companies with competitive prices that have moved into the 21st century and allow you to order the caterpillars directly online and that will delivery them overnight or two-day shipping. Do your research first - the butterfly garden itself is cute and worth the $15 but order the butterflies elsewhere.
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