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Challenging Conflict: Mediation Through Understanding [Paperback]

Gary Friedman , Jack Himmelstein
5.0 out of 5 stars  See all reviews (5 customer reviews)

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Book Description

September 16, 2009 1604420529 978-1604420524 1
Published with Harvard's Program on Negotiation, this book provides an analysis of understanding conflict and offers a way to work together to make decisions that resolve disputes. The authors explain how to meet conflict itself in an effort to understand how individuals can relate to it, and use it effectively in mediation. Divided into four parts-choosing to mediate, deepening understanding of the process, challenges in working together, and devising a resolution.

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Challenging Conflict: Mediation Through Understanding + Beyond Winning: Negotiating to Create Value in Deals and Disputes + Getting to Yes: Negotiating Agreement Without Giving In
Price for all three: $54.99

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Product Details

  • Paperback: 225 pages
  • Publisher: American Bar Association; 1 edition (September 16, 2009)
  • Language: English
  • ISBN-10: 1604420529
  • ISBN-13: 978-1604420524
  • Product Dimensions: 8.9 x 6 x 0.8 inches
  • Shipping Weight: 1 pounds (View shipping rates and policies)
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (5 customer reviews)
  • Amazon Best Sellers Rank: #191,272 in Books (See Top 100 in Books)

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Most Helpful Customer Reviews
2 of 2 people found the following review helpful
5.0 out of 5 stars Easy read with concepts that stick! January 5, 2013
Format:Paperback|Verified Purchase
I use this book as required text for my Conflict Resolution students. It is a book that is basically broken down into true stories of conflict resolution. The authors break the stories with narrative guides of the concepts and integrate very well.
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1 of 1 people found the following review helpful
5.0 out of 5 stars If you are a new mediator get this book! July 8, 2010
Format:Paperback|Verified Purchase
It is a great window into using a more transformative approach to mediaiton. I learned a lot from this book and I greatly look forward to re-reading it!
Michael Tramble J.D. -Mediator
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5.0 out of 5 stars Unique and profoundly effective July 6, 2014
Format:Paperback|Verified Purchase
This book should be a must read for everyone who works with people in conflict. It is a unique and profoundly effective model for assisting people to reach mutually acceptable resolution of their conflicts through truly understanding their needs, as well as the needs of the others with whom they are in conflict. I have recommended it to my colleagues and we chose it as a book for our year long book study. It is one of the few books that I have read again and again, each time experiencing another "ah ha moment".
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Mediators and practicing lawyers using mediation should read this book. The authors explain a model for mediation that is different from how most people usually expect a commercial mediation to be conducted. The model does not use caucusing at all and these writers explain that they will not mediate using the traditional model. It is a fascinating journey through ten real-life mediations that the authors conducted using this model and why they believe so thoroughly in it. Even if mediator/lawyer-reader decides not to use the model in practice there is much relating to constructive resolution of conflict that can be applied in the traditional mediation models and even in non-mediated conflict resolution discourse.
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0 of 1 people found the following review helpful
5.0 out of 5 stars Nice February 12, 2013
By Roselyn
It was nice read and concept of this book were explained very well so that reader understand whole logic behind the concept. Overall experience was great reading this book.
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