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Product Information
Technical Details
| Part Number | WD962KEV |
| Item Weight | 38 pounds |
| Product Dimensions | 27.2 x 9.7 x 13.1 inches |
| Origin | Mexico |
| Item model number | WD962KEV |
| Batteries: | 1 Nonstandard Battery batteries required. (included) |
| Item Package Quantity | 1 |
| Batteries Included? | Yes |
| Batteries Required? | Yes |
| Average Battery Life | 20 hours |
| Warranty Description | lifetime warranty |
Additional Information
| ASIN | B0071JJBOE |
| Best Sellers Rank | #1,832 in Home Improvement (See top 100) |
| Shipping Weight | 38 pounds (View shipping rates and policies) |
| Shipping | Currently, item can be shipped only within the U.S. and to APO/FPO addresses. For APO/FPO shipments, please check with the manufacturer regarding warranty and support issues. |
| Shipping Advisory: | This item must be shipped separately from other items in your order. Additional shipping charges will not apply. |
| Date First Available | February 6, 2012 |
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Product Description
Amazon.com
Open your garage door with ease--even during power outages--with the WD962KEV garage door opener from Chamberlain. This opener features a built-in battery backup system that gives you full access to your garage when the electricity is out. You can set a timer to automatically close your garage door after one minute, five minutes, or 10 minutes in case you forget. The opener is equipped with a 3/4 horsepower motor along with safety features to deter burglars.
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 Chamberlain's WD962KEV garage door opener is easy to install and configure (click to enlarge). |
With the WD962KEV garage door opener from Chamberlain, you can have complete use of your garage during a power outage. The WD962KEV features a built-in battery backup so that, when the power goes out, the garage door opener will still work. This system provides up to 20 open/close cycles during the first 24 hours of an outage.
Automatically Closes the Door If You Forget To
Thanks to a timer-to-close feature, you can set the WD962KEV to automatically close your garage door after a set amount of time--in case you forget to close the door yourself. This function can be programmed to close your door after one minute, five minutes, or 10 minutes.
Control Interior and Exterior Lights
This product comes equipped with Chamberlain's MyQ technology, which allows you to set it to automatically control interior and exterior lights, so that you never have to come home to a dark house. Chamberlain MyQ lighting accessories are required to take advantage of this feature and are sold separately.
Smooth Start and Stop for Less Noise
The WD962KEV features smooth start and smooth stop functionality to reduce the noise of the garage door as it opens and closes. This is especially great for houses with a room above the garage. In addition, automatic force-sensing technology constantly monitors your garage door opener system and adjusts it for temperature fluctuations.
Motion-Detecting Control Panel
Included with this garage door opener is a control panel that allows you to easily program the remote controls, keypads, and MyQ lighting accessories. The control panel also automatically turns on lights when movement is sensed.
Garage Door Sensors and Other Safety Features
The WD962KEV garage door opener comes with Protector System safety sensors with Rapid-Snap® brackets. These sensors project an invisible light beam across the garage door opening and automatically reverse the door if anything interrupts the beam while the door is going down. They will also stop the door from closing if contact is made with a person or object.
Other safety features include Security+ 2.0 anti-burglary technology, which assures that a new code is sent every time the remote control is used, and PosiLock theft protection, which keeps the door locked once it's closed. A manual release handle allows you to open the garage door in case of a battery failure.
The WD962KEV is backed by a lifetime motor warranty, a lifetime belt warranty, a five-year parts warranty, and a one-year accessory warranty.
What's in the Box
WD962KEV garage door opener, two remote controls, one wireless keyless entry system, and one control panel.
Product Description
Battery Backup - Works when the power is out.
Customer Reviews
Most Helpful Customer Reviews
49 of 52 people found the following review helpful
By JS
Although I bought this product at a local store, this product is the same.
By far this is the quietest garage door opener I have owned. I am very impressed with everything about this product. Some people complained about the directions. I found them very clear. Some people also complained about some missing parts. Since each installation is very different, I can understand why some parts might not be included. The directions make it very clear which parts are missing from the kit.
There is a downside that was brought up by a previous reviewer. The garage door opener uses new frequencies or codes that are not compatible with automobiles older than 2011. The company that deals with the wireless stuff is called Homelink, a unit of Johnson Controls. I called up the company and told the representative that my car would not program properly. He told me my car was not compatible and I needed something called a Homelink Repeater. That would have been nice to know earlier, but I was able to order it from him for $7.52 shipping and handling. Supposedly this retails for $50.
My garage door opener is less that a week old, so I will have to see how it holds up long-term.
By far this is the quietest garage door opener I have owned. I am very impressed with everything about this product. Some people complained about the directions. I found them very clear. Some people also complained about some missing parts. Since each installation is very different, I can understand why some parts might not be included. The directions make it very clear which parts are missing from the kit.
There is a downside that was brought up by a previous reviewer. The garage door opener uses new frequencies or codes that are not compatible with automobiles older than 2011. The company that deals with the wireless stuff is called Homelink, a unit of Johnson Controls. I called up the company and told the representative that my car would not program properly. He told me my car was not compatible and I needed something called a Homelink Repeater. That would have been nice to know earlier, but I was able to order it from him for $7.52 shipping and handling. Supposedly this retails for $50.
My garage door opener is less that a week old, so I will have to see how it holds up long-term.
26 of 26 people found the following review helpful
By Steven Bone
Amazon Verified Purchase
This product is the latest generation of opener technology from Chamberlain. It is extremely quiet and the warranty is fantastic (better than earlier generations). Please note that because this is a new generation, there WILL be compatibility problems with older generation openers. The remotes and remote keypad use Security+ 2.0 and the accessories use MyQ technology. This means that this opener will not work with previous generations of Chamberlain accessories, so be careful when purchasing them. Also, some reviews here that are not Amazon verified seem to not be for this unit and describe earlier generations. This unit is for 7' tall doors (kits available for taller ones). Note that the model carried by Costco looks to have a similar model number (WD962KD) but it uses the older technology so the accessories/remotes are not compatible.
Pluses over older generation belt driven models: Better warranty than earlier generations. Compatible with CFL bulbs. Cheaper/more capable monitor accessory. Auto-Close feature. Motion detecting light activation. MyQ Accessories are pretty awesome (see end of review for a summary). There are lots of reviews here regarding Homelink compatibility - I'd call Chamberlain before purchasing if you have HomeLink enabled cars (bear in mind if you need a repeater box it works on mains power so you can't use the car opener in the event of a power failure - an inconvenience, but not a deal killer - use the wireless keypad instead).
My recommendation is to go to the Chamberlain website and get a copy of the manual for this unit and read it before purchase to fully understand what you are getting. When reading the manual, you need to know that this unit comes with the Motion detecting panel, NOT the smart one. It also comes with a wireless keypad for mounting outdoors (there is a cruddy 9v battery that comes preinstalled - I'd replace it with an alkaline with a long expiration date). The wireless keypad is not mentioned in the manual, instructions are packaged with the keypad. The manual is better than most DIY installation type products.
If you own and have previously used the tools mentioned in the manual, and you are replacing an existing opener, you can probably perform a DIY installation. Mine was a replacement for an existing opener, and it took me 2-3 hrs. (closer to 3 for the first unit, closer to 2 for the second unit). Installation tips: See review from PacificNW "Installation Tips" dated 6/21/2012. My addition to those: I had the parts laid out in front of me and read the manual in its entirety first while looking at the pictures and put the parts where they are installed/used before starting. After doing that the entire manual makes much more sense and is very easy to follow because you know why you are doing the previous steps to set up for the next part. This should also make any additional hardware you may need obvious. For peace of mind I'd purchase and install the Chamberlain Garage Door Universal Surge Protector accessory - this is easier to to install at the same time as the unit itself than later (install it just before running wires from the panel/door protector). Note that the surge protector is not just a normal plug-in surge protector, it also protects the wires going to the safety sensors and remote panels.
I'd recommend having some extras on hand in case your situation is a bit different than the basic installation. A set of 6 .25" diameter x 1.5" long bolts with 2 washers and a nylon insert nut for each, heavy-gauge Galvanized Pipe Strap (plumbing dept at any home store), and tin snips are useful extra parts and tools to have around for more complex mounting situations. I also used the rubber straps from two rubber exhaust hangers from an auto parts store to further insulate vibrations from the opener (similar to Steel/Rubber Universal Tailpipe Hanger, but around 5 bucks). A small part of one (3 holes) was used between the wall mounting bracket and the stud, and 4 holes worth was used on each side of the opener and I connected the mounting angle iron to it. The result is having rubber vibration dampers that make opening/closing the doors completely inaudible - even when standing on the other side of the man door or in the room above the garage.
For a fresh install, you will need to make sure you can cut and mount part of a 2x4 support bracket, and have a non-switched outlet in the ceiling close to your motor mounting point. To do a one-person installation you need a 8' ladder to prop the unit on, and probably another one for you to stand on.
Accessories: Supports up to 8 MyQ compatible accessories. All Security+ 2.0 and MyQ labeled accessories work - even LiftMaster branded accessories. These accessories will not work if you have a power outage unless they are plugged into a backup power source.
Liftmaster 829LM Garage Door Monitor Identical to the Chamberlain branded AGDMEV. Works with up to 4 doors, beeps/lights when any door is opening or remains opening. Can close all doors by pressing a single button. I am using this one because it was available locally. Unlike old generation sensors, this requires no additional sensor mounted on the door and can close all open doors - a definite plus. See my review there.
Liftmaster 828LM Garage Door Opener Internet Gateway Allows you to open/close/check state of garage door(s) from your smart phone. Takes up a WIRED ethernet port on your router. Also works with the remote light control below. This system goes through Chamberlain's servers which is ultimately what talks to your garage door opener. That means my home security is as good as the security of their systems. [Update: 2/12/2013] There used to be a $15/year fee after the first year, but LiftMaster is now saying there is no longer an annual fee on their product page for this accessory. The terms of service allow LiftMaster to change this policy with a 30 day notice to their website, so this is still subject to change.
Liftmaster 825LM Remote Light Control Plug this into a wall outlet and plug a up to 600 watt/5 AMP lamp (even CFL/LEDS!) into this and you can control it from your remote or via the internet when used with the Internet Gateway.
Liftmaster 823LM Remote Light Switch This replaces a single wall switch (not a 3 or 4 way) and allows you to control 300 watts of light (even CFL/LEDS!) attached to this switch from your remote or via the internet when used with the Internet Gateway. I can see this being VERY useful if you have an outside floodlight you want to turn on for security or visibility.
Pluses over older generation belt driven models: Better warranty than earlier generations. Compatible with CFL bulbs. Cheaper/more capable monitor accessory. Auto-Close feature. Motion detecting light activation. MyQ Accessories are pretty awesome (see end of review for a summary). There are lots of reviews here regarding Homelink compatibility - I'd call Chamberlain before purchasing if you have HomeLink enabled cars (bear in mind if you need a repeater box it works on mains power so you can't use the car opener in the event of a power failure - an inconvenience, but not a deal killer - use the wireless keypad instead).
My recommendation is to go to the Chamberlain website and get a copy of the manual for this unit and read it before purchase to fully understand what you are getting. When reading the manual, you need to know that this unit comes with the Motion detecting panel, NOT the smart one. It also comes with a wireless keypad for mounting outdoors (there is a cruddy 9v battery that comes preinstalled - I'd replace it with an alkaline with a long expiration date). The wireless keypad is not mentioned in the manual, instructions are packaged with the keypad. The manual is better than most DIY installation type products.
If you own and have previously used the tools mentioned in the manual, and you are replacing an existing opener, you can probably perform a DIY installation. Mine was a replacement for an existing opener, and it took me 2-3 hrs. (closer to 3 for the first unit, closer to 2 for the second unit). Installation tips: See review from PacificNW "Installation Tips" dated 6/21/2012. My addition to those: I had the parts laid out in front of me and read the manual in its entirety first while looking at the pictures and put the parts where they are installed/used before starting. After doing that the entire manual makes much more sense and is very easy to follow because you know why you are doing the previous steps to set up for the next part. This should also make any additional hardware you may need obvious. For peace of mind I'd purchase and install the Chamberlain Garage Door Universal Surge Protector accessory - this is easier to to install at the same time as the unit itself than later (install it just before running wires from the panel/door protector). Note that the surge protector is not just a normal plug-in surge protector, it also protects the wires going to the safety sensors and remote panels.
I'd recommend having some extras on hand in case your situation is a bit different than the basic installation. A set of 6 .25" diameter x 1.5" long bolts with 2 washers and a nylon insert nut for each, heavy-gauge Galvanized Pipe Strap (plumbing dept at any home store), and tin snips are useful extra parts and tools to have around for more complex mounting situations. I also used the rubber straps from two rubber exhaust hangers from an auto parts store to further insulate vibrations from the opener (similar to Steel/Rubber Universal Tailpipe Hanger, but around 5 bucks). A small part of one (3 holes) was used between the wall mounting bracket and the stud, and 4 holes worth was used on each side of the opener and I connected the mounting angle iron to it. The result is having rubber vibration dampers that make opening/closing the doors completely inaudible - even when standing on the other side of the man door or in the room above the garage.
For a fresh install, you will need to make sure you can cut and mount part of a 2x4 support bracket, and have a non-switched outlet in the ceiling close to your motor mounting point. To do a one-person installation you need a 8' ladder to prop the unit on, and probably another one for you to stand on.
Accessories: Supports up to 8 MyQ compatible accessories. All Security+ 2.0 and MyQ labeled accessories work - even LiftMaster branded accessories. These accessories will not work if you have a power outage unless they are plugged into a backup power source.
Liftmaster 829LM Garage Door Monitor Identical to the Chamberlain branded AGDMEV. Works with up to 4 doors, beeps/lights when any door is opening or remains opening. Can close all doors by pressing a single button. I am using this one because it was available locally. Unlike old generation sensors, this requires no additional sensor mounted on the door and can close all open doors - a definite plus. See my review there.
Liftmaster 828LM Garage Door Opener Internet Gateway Allows you to open/close/check state of garage door(s) from your smart phone. Takes up a WIRED ethernet port on your router. Also works with the remote light control below. This system goes through Chamberlain's servers which is ultimately what talks to your garage door opener. That means my home security is as good as the security of their systems. [Update: 2/12/2013] There used to be a $15/year fee after the first year, but LiftMaster is now saying there is no longer an annual fee on their product page for this accessory. The terms of service allow LiftMaster to change this policy with a 30 day notice to their website, so this is still subject to change.
Liftmaster 825LM Remote Light Control Plug this into a wall outlet and plug a up to 600 watt/5 AMP lamp (even CFL/LEDS!) into this and you can control it from your remote or via the internet when used with the Internet Gateway.
Liftmaster 823LM Remote Light Switch This replaces a single wall switch (not a 3 or 4 way) and allows you to control 300 watts of light (even CFL/LEDS!) attached to this switch from your remote or via the internet when used with the Internet Gateway. I can see this being VERY useful if you have an outside floodlight you want to turn on for security or visibility.
25 of 28 people found the following review helpful
By C. Green
I purchased this opener at the local home improvement store this last weekend. Unfortunately I spent more than today's Gold Box deal, but that's another matter. :) I purchased it for the belt drive and battery backup feature. Once installed I was blown away by the included indoor monitor module and the control box for the wall since they have features I was not expecting. **As noted by a commenter it appears the bundle here does not include these options.
- Time and temperature display on the wall button module
- Auto-closing based on the timer
- Indoor monitor has light indication of an open door as well as an audible alert
The track length made it fit using the hanging hardware already in place for my Genie screrw-drive unit that had gotten WAY too loud. I highly recommend this opener.
HOMELINK USERS - The reviewers are correct about the homelink compatibility issue. This is not a new problem. Garage opener manufacturers change their security protocols and frequencies once in a while to thwart thieves who continue to get better. I knew this going in and did not consider the $34 repeater to be compatible with my 2007 and 2009 vehicles with Homelink to be an issue at all. While you're ordering that you can also grab an Internet connection module if you are completely geeky. :)
- Time and temperature display on the wall button module
- Auto-closing based on the timer
- Indoor monitor has light indication of an open door as well as an audible alert
The track length made it fit using the hanging hardware already in place for my Genie screrw-drive unit that had gotten WAY too loud. I highly recommend this opener.
HOMELINK USERS - The reviewers are correct about the homelink compatibility issue. This is not a new problem. Garage opener manufacturers change their security protocols and frequencies once in a while to thwart thieves who continue to get better. I knew this going in and did not consider the $34 repeater to be compatible with my 2007 and 2009 vehicles with Homelink to be an issue at all. While you're ordering that you can also grab an Internet connection module if you are completely geeky. :)
Most Recent Customer Reviews
2.0 out of 5 stars
Do you have an 8' door?
Looks like a good price for a good opener, right? Wrong! If you have an 8' garage door (quite common), you're forced to spend an extra $40 on an extension, and throw away a bunch... Read more
Published 18 hours ago by Steven Marton
5.0 out of 5 stars
Extremely quiet
Just purchased two of these Chamberlain garage door openers and they are by far the quietest I've ever owned. Read more
Published 2 days ago by Anthony J Compofelice
5.0 out of 5 stars
Excellent Garage Door Opener
I researched many garage door openers before selecting Chamberlain's latest high-tech model. I clearly understand why Chamberlain is ranked #1 in the market place - it is most... Read more
Published 2 days ago by The Graduate
5.0 out of 5 stars
Finally upgraded to Chamberlain - WOW - so quiet, motion light,...
After 19 years of an old clanky chain opener that sounded like the garage door was being ripped out of the tracks each time it went up or down, we finally bit the bullet and... Read more
Published 8 days ago by Jeri Zerr
5.0 out of 5 stars
Works as advertised, no problems
I like all the features of this opener, especially the battery backup. I also bought the laser parking light and really enjoy that instead of the hanging tennis balls.
Published 12 days ago by Marc L. Traasdahl
5.0 out of 5 stars
Impressive System
All of my friends and family have been impressed with this system. It is installed directly below someone's room, but it never wakes them up. Read more
Published 1 month ago by CTDragon
5.0 out of 5 stars
Scary quiet
I bought this unit at a local Lowes store, not Amazon. This unit is scary quiet. I had (apparently) an unusually loud garage door opener before I bought this Chamberlain. Read more
Published 1 month ago by Brian Frank
3.0 out of 5 stars
Not as fast as you would be led to believe.
my old Genie screw drive went out and I needed a new one. I was about to buy a craftsman for $279, but after some research found out that this was basically the same opener. Read more
Published 1 month ago by Code Monkey
5.0 out of 5 stars
Love the timep to close
Easy to put together, good features' Like Internet option.Also like the way safety switches mount to track they are easy to line up.
Published 1 month ago by Louie Kirchen
5.0 out of 5 stars
Very quiet, works as advertised
The hard part is always to stick the body to the ceiling, but that comes with every door opener. Other than that everything worked right away. Read more
Published 1 month ago by B. Martini
