Customer Reviews

The Change Agents' Handbook: A Survival Guide for Quality Improvement Champions

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I came across this book at a time when I was dealing with major changes in my organization. Since I was Vice President level, I had to sell my colleagues on many of the things I thought necessary for our survival all of which meant a change in process and thinking. I was a change agent. This book championed me through the steps required to meet the task. We did very well as we brought about a change in culture and in the way we would "do business".

In my opinion, this is the best book on process improvement on the market today. It takes up where so many other books fear to tread and deals with practical issues of organizational dynamics. An excellent companion volume to the CMM, SPICE, or other technical framework.

Virtually every company or organization can benefit by engaging in a quest for excellence. David Hutton's book paves the way by explaining the opportunities and pitfalls which will be encountered. Success does not just happen. It must be planned, then plans must be executed, results measured and there must be followup. The Change Agent's Handbook covers it all. David explains the vital role of management and realizes how important it is for them to be continualy engaged. If you plan to make significant strides toward excellence read this book then keep it handy as a reference document. I have worked extensively with David and have watched him place into practice that which he preaches.

David Hutton has created an outstanding resource for those responsible for managing change within their organizations. This book is not just for Change Agents . . . I recommend it for all leaders in any organization. The subtitle, "A Survival Guide For Quality Improvement Champions" is on the money. This book covers it all!