Re-engineering; Total Quality Management; Delayering; Value-based disciplines; Benchmarking; Transfomation. Companies have embraced dozens of new change initiatives in recent years. Yet despite well-intentioned efforts, the bottom line is depressingly the same: Change is not working, or is not working well. Workers, managers, team leaders and CEO's alike are wondering "what went wrong?"In this timely book, award winning business writers Robbins and Finley reveal the missteps, miscaluculations and lessons learnt by companies on the road to change, focusing on the most neglected aspect of the whoe change process: the human factor.
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3 of 5 people found the following review helpful:
5.0 out of 5 stars
Useful to consultants as a "soft" tool,
By A Customer
This review is from: Why Change Doesn't Work: Why Initiatives Go Wrong and How to Try Again-And Succeed (Paperback)
This is a useful and very entertaining take on the change process. The methods the authors promote are probably too "soft" to stand alone in a change effort, but they are make a great addition any consultant's tool kit.
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