About the Author
Colin Rye, MBA, is Director Of Retail Operations for Sainsbury's Bank and has responsibility for the project and change management associated with the introduction of banking services into Sainsbury's supermarkets. He was previously head of the department coordinating the implementation of complex retail business change projects for J Sainsbury plc. Prior to that, he project-managed the implementation of retail-stock-control, point-of-sale and labour-management systems.
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