Change Management [Paperback]

Jeffrey Hiatt (Author), Timothy Creasey (Author)

Book Description

Publication Date: September 2003

This book is a solid, research-based introduction to the discipline of change management, and a primer to catalyze change leadership and competency in managers and executives. Change Management is a practical look at what it means to manage the people side of change, and gives the reader insight into best practices in this area.

Editorial Reviews

Review

"A wonderful primer for change management." -- Dr. James Johnson, Adjunct Faculty, Regis University

"This [book] opened my eyes to the fact that business and process changes must happen fast and are continuous." -- Linda Colston, Process Development Specialist, Nokia

"This is a must read." -- E.H. (Gene) Sherman, Founder and CEO, Baynard Cove Group

About the Author

Jeff Hiatt is the founder and lead editor of the Change Management Learning Center, author of the books The Perfect Change and the Employee's Survival Guide to Change, and co-author of Winning with Quality. Jeff has led research projects with more than 1000 companies on change management and business process design. He trains on change management and coaches business leaders world-wide.

Tim Creasey is a senior editor, contributor, and lead research analyst for the Change Management Learning Center. Tim spearheaded the most recent change management benchmarking study with more than 280 companies from 51 countries.

Product Details

• Paperback: 148 pages
• Publisher: Prosci Research (September 2003)
• Language: English
• ISBN-10: 1930885180
• ISBN-13: 978-1930885189
• Product Dimensions: 8.9 x 6 x 0.5 inches
• Shipping Weight: 12 ounces (View shipping rates and policies)
• Average Customer Review: 4.4 out of 5 stars  See all reviews (10 customer reviews)
• Amazon Best Sellers Rank: #299,214 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

16 of 19 people found the following review helpful:

5.0 out of 5 stars Valuable for anyone experiencing change, November 6, 2003

By 

Lori Bocklund (Beaverton, OR USA) - See all my reviews

This review is from: Change Management (Paperback)

A lot of people think they "get" change management, but not many truly do. Jeff Hiatt and Tim Creasey get it, and have written a great book for the rest of us. "Change Management: The People Side of Change" helps the reader understand what change management is and how to execute it effectively for an individual or an organization. It provides very practical, actionable ways to tackle what is really a critical success factor when implementing big changes - managing the change effectively. Buy it for everyone from the CEO to the front-line staff. And as a bonus, it will help you understand and manage changes for yourself and those close to you!

5 of 6 people found the following review helpful:

3.0 out of 5 stars Not bad -- a quick read, February 27, 2006

By 

Michael (Texas, USA) - See all my reviews

Amazon Verified Purchase

This review is from: Change Management (Paperback)

This is neither a great nor bad book on the subject of change management. It is written in a succinct way and is therefore a quick read. If you are reading a number of texts on the subject, you won't go wrong adding this one to the list, but make sure you read some others alongside it. It does make a number of good points (particularly about senders and receivers of messages), but the examples aren't as powerful as other texts I have read.

2 of 2 people found the following review helpful:

4.0 out of 5 stars A reference for tools that work, January 1, 2009

By 

Jeffrey Hurley (Hong Kong) - See all my reviews
(REAL NAME)   

This review is from: Change Management (Paperback)

A 94 page manifesto on how to manage change in an organization and I would recommend all management professionals should have this book in their desk reference books. People and organizations naturally resist change and having the proper tools within reach to identify and manage through this resistance will enable you to bring your the organization to the next level. Adding the additional 54 pages of appendices including tools and worksheets to speed your implementation and this book becomes a complete tool set.

Jeffrey Hiatt has written two additional books on change, ADKAR and Employee's Survival Guide to Change. Both of these books build upon the ADKAR model introduced in Change Management: Awareness, Desire, Knowledge, Ability, and Reinforcement. Jeffrey Hiatt and Timothy Greasey make the case that this model is applicable to both personal and organizational changes and when used properly will allow for the process of change to happen; carefully laying out the case that "as individuals we, experience change differently, we go through change in stages". From my personal experiences change is never an easy process to manage especially when dealing with tight deadlines; some classroom training in the ADKAR model will enhance the benefit of this book.

The authors have broken down the change process into 7 basic principles:

Principal 1 - Senders and receivers
Principal 2 - Resistance and comfort
Principal 3 - Authority for change
Principal 4 - Value systems
Principal 5 - Incremental versus radical change
Principal 6 - The right answer is not enough
Principal 7 - Change is a process

Each principal is demonstrated to bring you back to the ADKAR model. I have taught change management extensively to business managers, project managers, and analysts and when ADKAR was effectively applied the result was consistent success. Yes the material is a bit text book but the purpose is to provide a quick desk reference tool and if your organization wants to be effective in a challenging global environment the books simple layout provides quick access the keys elements for managing change.