Customer Reviews

Change Management

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A lot of people think they "get" change management, but not many truly do. Jeff Hiatt and Tim Creasey get it, and have written a great book for the rest of us. "Change Management: The People Side of Change" helps the reader understand what change management is and how to execute it effectively for an individual or an organization. It provides very practical, actionable ways to tackle what is really a critical success factor when implementing big changes - managing the change effectively. Buy it for everyone from the CEO to the front-line staff. And as a bonus, it will help you understand and manage changes for yourself and those close to you!

This is neither a great nor bad book on the subject of change management. It is written in a succinct way and is therefore a quick read. If you are reading a number of texts on the subject, you won't go wrong adding this one to the list, but make sure you read some others alongside it. It does make a number of good points (particularly about senders and receivers of messages), but the examples aren't as powerful as other texts I have read.

A 94 page manifesto on how to manage change in an organization and I would recommend all management professionals should have this book in their desk reference books. People and organizations naturally resist change and having the proper tools within reach to identify and manage through this resistance will enable you to bring your the organization to the next level. Adding the additional 54 pages of appendices including tools and worksheets to speed your implementation and this book becomes a complete tool set.

Jeffrey Hiatt has written two additional books on change, ADKAR and Employee's Survival Guide to Change. Both of these books build upon the ADKAR model introduced in Change Management: Awareness, Desire, Knowledge, Ability, and Reinforcement. Jeffrey Hiatt and Timothy Greasey make the case that this model is applicable to both personal and organizational changes and when used properly will allow for the process of change to happen; carefully laying out the case that "as individuals we, experience change differently, we go through change in stages". From my personal experiences change is never an easy process to manage especially when dealing with tight deadlines; some classroom training in the ADKAR model will enhance the benefit of this book.

The authors have broken down the change process into 7 basic principles:

Principal 1 - Senders and receivers
Principal 2 - Resistance and comfort
Principal 3 - Authority for change
Principal 4 - Value systems
Principal 5 - Incremental versus radical change
Principal 6 - The right answer is not enough
Principal 7 - Change is a process

Each principal is demonstrated to bring you back to the ADKAR model. I have taught change management extensively to business managers, project managers, and analysts and when ADKAR was effectively applied the result was consistent success. Yes the material is a bit text book but the purpose is to provide a quick desk reference tool and if your organization wants to be effective in a challenging global environment the books simple layout provides quick access the keys elements for managing change.

This book is essentially an expanded PowerPoint presentation, and I mean that in the best possible way. It is direct, to-the-point, practically applicable, and based on a solid change model (ADKAR). Note that it is a mere 90 pages or so of text, so it is a quick read. If you are a consultant or looking to apply change management principles tomorrow, this is the perfect book for you. The case studies are, however, laughable. One has to do with someone wanting to repave a parking lot and hasn't gotten the buy-in of all the surrounding business owners -- hardly the strategic change some of us are faced with managing.

I picked this book up from the author, Jeff Hiatt, after his presentation on the subject at KM World in 2007. The book is a fairly quick read at 148 pages; however, each page is direct and to the point without any of the BS. Learn from the mistakes of hundreds of other organizations, with the knowledge and research gathered in this book, so you do not have to make the same mistakes.

This is a very simple, easy to read introduction about change management. Something to start with, but don't expect too much out of it if you have already worked on change management. This is for beginners. But it's great nonetheless.

I had to read this book for a class, but I actually ended up enjoying it. As others have noted, it's a very quick read. But the pages it has are packed with excellent insights and observations gleaned from a number of studies and surveys. The ADKAR model is solid, and even if not followed to the letter will still give you the basics of what you need to consider when planning for and implementing change in an organization.

All the project plans in the world won't lead to a successful change if the people affected are neglected.

The environment in which organisations operate is very dynamic, forcing firms to continually adapt and modify themselves to enable them to survive and prosper. Such an environment requires that managers are adequately equipped with change management skills. This book equips readers with the basic skills and knowledge required to manage the change process sensitively and effectively.

This is a small and well presented book on change management. It provides advice and guidance to change agents and managers involved in the change process to enable them to cope with the initiation and implementation of change in organisations, departments or teams. The book gives practical advice and techniques on managing all aspects of the change process.

The author did a good job of using several interesting and useful case studies which are very helpful in reinforcing the message. The reader is advised to particularly consider the people side of change to ensure that the process is a success.

I really liked the use of case studies to present relevant research and concepts in the field of change management; not only were the case studies interesting, but they were memorable. It made the topic come alive and be real instead of dry and boring.

The key to change managment is communiation. A point jeffrey illustartes perfectly in his book.

Very helpful to any organisation or individual who is struggling with the concept of communicating change.