From Chaos to Coherence: Advancing Emotional and Organizational Intelligence Through Inner Quality Management (registered trademark here) [Paperback]

Doc Childre (Author), Bruce Cryer (Author)

Book Description

Publication Date: November 25, 1998

From Chaos to Coherence is about the future of organizations and the future potential of people. This timely book addresses the increasing strain that people and organizations, both private and public, are experiencing. This is a book of innovative personal and organizational tools validated by extensive research, balanced with common sense intelligence and insights. Well-documented examples, biomedical research into human intelligence and organizational case studies show people and organizations how to become more effective through a new model of human intelligence, including the intriguing principles of "heart intelligence." From Chaos to Coherence cites research and examples from Service-Profit Chain, Royal Dutch Shell, Motorola, Hewlett-Packard, Cathay Pacific Airways, Thorlo and YPO. The book describes HeartMath's® four dynamics of the Inner Quality Management (IQM)® technology (with integrating tools):

o Internal Self Management
o Coherent Communication
o Boosting Organizational Climate
o Strategic Processes and Renewal

A major contribution of From Chaos to Coherence is its model of organizational coherence, including HeartMath's Organizational Coherence Survey process, graphs, charts, biomedical drawings and illustrations.




· Well-researched examples, biomedical research into human intelligence and organizational case studies show people and organizations how to become more effective
· Describes new model of human intelligence, including intriguing notion of heart intelligence
· Cites research and examples from Service-Profit Chain, Royal Dutch Shell, Motorola, Hewlett-Packard, CalPERS, Canadian Imperial Bank of Commerce (CIBC), Cathay Pacific Airways, Thorlo and YPO

Editorial Reviews

From the Publisher

Quotes and Reviews

"Provocative and highly practical approach at the heart of business and personal success in the next millennium....Describes the powerful, innovative Inner Quality Management process a potent combination of biomedical and research validation with heart-based technology. A must-read for any businessperson or executive wanting to measure and sustain organizational improvement." Ken Blanchard, co-author, The One Minute Manager and Gung Ho!

"The fact that the very effective techniques outlined in the book require only one or two minutes of concentration will be cause for rejoicing to any busy executive. ..." James Grove, Vice President, Salomon SmithBarney

* HeartMath is significant both as a discovery and as a definition. As news of the techniques spread, HeartMath will become part of the lexicon of human behavior, part of everyones life. * From Chaos to Coherence, Foreword by Scott Shuster, Founding Director, Executive Programs, Business Week

"...in all the books, texts and papers that I have read concerning effective management none has had the positive impact on me that this book has had...." Jack H. Holland, Ph.D., DSD, Emeritus Professor of Management, San Jose State University

"...HeartMath...has the added benefit of providing tools and techniques that improve the quality of our existence at work or at home....the changes they enable are utterly profound." Edie Heilman, Vice President Voice Technology Solutions, Charles Schwab & Co., Inc.

"No kidding...this book will change your life at work and home. From Chaos to Coherence offers a powerful, yet practical, life enriching process." Heather Shea, CEO, Inspiritrix, Inc. and former President of Tom Peters Group/Learning Systems, Co-Author Dance Lessons: Six Steps to Great Partnerships in Business and Life

"HeartMath gives organizations the courage to transform costly chaos into coherence. They provide the blueprint no one else can put their finger on and they have the data to prove it... " Dr. Natalie L. Petouhoff, Change Management Consultant, Price WaterhouseCoopers

"...A great commentary on one of the most controversial issueshow to view management analytically as well as with a heart (emotion & sincerity) and how to motivate people as well as earn their commitment and trust while driving to great results." Zur Feldman, Executive Vice President, Packard Bell NEC, Inc.

"If there is hope for a real transformation from the information age to the knowledge ageand what lies beyondthe concepts presented here are central to it." Claudia Weiss, Director, Berkeley Center for Executive Development, Haas School of Business, University of California, Berkeley

"HeartMath takes the mystery out of boosting organizational performance. Expect to elevate not only your business but your own personal existence as well. This book will profoundly and significantly change your life." Debbie Reichenbach, Manager, Corporate Learning and Development, Tellabs

From the Author

Doc Childre is a leading authority on human performance and personal effectiveness. He founded the non-profit Institute of HeartMath (IHM) in 1991 out of a sincere desire to help people empower themselves. Doc assembled a talented team of researchers, educators and business people who care about the stresses people face today, and who are committed to providing practical, scientifically-validated technologies people can use daily. In 1998 Doc created HeartMath LLC, a new for-profit training and consulting company borne out of IHM's research. Doc consults to presidents and leaders in organizations in how to create profound shifts in decision-making effectiveness, time use, and productivity, while dramatically enhancing personal balance and well-being. Doc is also an acclaimed composer whose concept of designer music became internationally recognized through his first album, Heart Zones,. His latest album, Speed of Balance, is described as a musical adventure for emotional and mental regeneration.

See all Editorial Reviews

Product Details

• Paperback: 248 pages
• Publisher: Butterworth-Heinemann (November 25, 1998)
• Language: English
• ISBN-10: 075067007X
• ISBN-13: 978-0750670074
• Product Dimensions: 9 x 6 x 0.6 inches
• Shipping Weight: 10.4 ounces
• Average Customer Review: 4.9 out of 5 stars  See all reviews (8 customer reviews)
• Amazon Best Sellers Rank: #1,239,224 in Books (See Top 100 in Books)

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Customer Reviews

Most Helpful Customer Reviews

4 of 4 people found the following review helpful:

5.0 out of 5 stars This is the way business will be done from now on., February 22, 1999

By 

Jim Huffman ([e-mail]) (California) - See all my reviews

This review is from: From Chaos to Coherence: Advancing Emotional and Organizational Intelligence Through Inner Quality Management (registered trademark here) (Paperback)

When I say the science behind the HeartMath System of mental-emotional management is impeccable, I ought to know what I'm talking about. I spent thousands of dollars bringing expensive consultants in to look at the Institute of HeartMath and their products. As the director of an advanced research lab responsible for finding breakthrough technologies that would help take my then 25 Billion dollar company to the 100 Billion dollar mark, it was important to make sure HeartMath was legitimate and that the products or "tools" as they were called, worked.

An immanent and respected scientist I brought in to investigate the scientific methodology applied in the Institute of HeartMath's Research Labs not only gave them a glowing bill of health, but ended up becoming a member of HeartMath's scientific advisory board. An expert in behavioral psychology I tasked to investigate the claims that IQM could enhance employee performance is now involved directly with bringing HeartMath "tools" to sports figures he consults, including a PGA pro on the current tour who is using the HeartMath "tools" to help him improve and sustain his game. People from the corporation's "University," the training arm of the company I brought in to investigate the feasibility of the application of the tools, ended up selecting HeartMath training as the exclusive stress reduction and control program, replacing all other less effective forms for corporate employees. The division who's factory I used as a test-bed for our formal scientific study ended up offering the HeartMath tools to all its employees.

Anecdotally, the young golf pro has never seen himself play better. Despite the hotly competitive environment and pressures of a young newcomer to the pro tour, he has yet to shoot a single game over par. The division that adapted the HeartMath tools factory-wide has recently been the corporation's most profitable and highest growth division, so far outperforming it's sisters that it was single handedly responsible for keeping the corporation profitable through tough economic times brought on by the recent Asian monetary crisis. I have my two favorite stories representing the best of what happened at the socio-economic extremes we tested in the scientific study: One story is about a factory worker who tells of going to a baseball game where a really offensive fan who had been heckling the players and officials all during the game started in when my factory worker's child came up to bat.

The HeartMath "enabled" factory worker said, "I was able to Freeze-Frame, and just chill-out when this person started saying things about my kid. There he was, right next to me, bad-talking my own kid. I did not hit him, I did not get arrested, and I did not miss work on Monday since I didn't go to jail." How's that for real-life from the lower strata of Maslow's hierarchy.

Contrast that with the story of the Patent Attorney who, during the study, lowered his blood pressure at the same time doubling his work output. That part of the story is astounding enough, but add to that his personal family tragedy where his premature twins lived only a few days in intensive care then died. All this happened to this young professional during the time he doubled his work output and went from hypertensive to normal blood pressure.

From Chaos To Coherence is a must read for businesses today. Responsible business leaders will read and heed it. The HeartMath tools are going to become as important to business in the remarkable times ahead as product quality assurance and meeting customer needs have in the past few years. Making quality products is no longer reserved for a few prestigious product lines, it has become players stakes in today's business game. As soon as your competition starts applying the methods and processes described in this book and embedded in the HeartMath "tools" you will have to apply or fall behind.

And what a glorious set of standards the application of the principles outlined in From Chaos To Coherence is going to provide for modern business. Imagine empowered employees who are happier, healthier and more productive. When attitudes of care and appreciation are genuinely applied within the members of your workforce, imagine what it will do to your bottom line. The health care savings are enormous and the effects on absenteeism and employee job satisfaction are potentially marvelous. But where I see the most effectiveness is in the attitude of empowered employees reflecting care and appreciation toward each other, their families, and YOUR CUSTOMERS. The effect on the bottom line of a business that walks its talk in customer satisfaction is what will set a "HeartMath empowered business" ahead of the rest. Once customers learn the experience of working with a business where the individuals care and appreciate them, customers will start to demand that experience in every transaction with every business.

Get a copy of From Chaos To Coherence and start enjoying the results on your business now.

2 of 2 people found the following review helpful:

5.0 out of 5 stars An INJECTION! of hope and packed with usable information., February 22, 1999

By A Customer

This review is from: From Chaos to Coherence: Advancing Emotional and Organizational Intelligence Through Inner Quality Management (registered trademark here) (Paperback)

I'm convinced the most of us have adapted to the chaos we live in. I'm tired of being barraged by the environments where I spend most of my time. This book has given me some easy tools to help fortify my inner environment. It's kind of like having had an emotional virus vaccine. If you're a CEO, manager, salesperson, administrative support person, or factory worker, read this book. It may add some extra years to your life and prevent some unwanted physical by-products of stress, like high blood pressure!

6 of 8 people found the following review helpful:

5.0 out of 5 stars I've Tried It -- It Works, April 15, 1999

By 

Byron A. Stock (St. Joseph, Michigan) - See all my reviews
(REAL NAME)   

This review is from: From Chaos to Coherence: Advancing Emotional and Organizational Intelligence Through Inner Quality Management (registered trademark here) (Paperback)

Doc Childre and Bruce Cryer have identified a simple blueprint that I think will be the key to changing existing corporate cultures and organizational climates into what they will need to be to survive in the 21st century. Leaders like Jack Welch of GE and Steven Covey have already told us that what will be critical to success in the future is "soft stuff with hard results" and From Chaos to Coherence shows us how to do that with ease, grace, and success!

For any CEO, VP, Manager, Staff, Front Line worker- the simplicity of the concepts, the scientific foundation of the technology, and the ratio of success achieved by major organizations makes this book worth the read.

The simple premise of exercising, on a consistent basis, the innate positive qualities of basic human nature is consistent with the success we see Fast Companies having. With the increasing mental and emotional chaos written about in many articles, business magazines, newspapers, and management books, this book by Childre and Cryer is not only refreshing, but also provides practical solutions carefully laid out in what they call the four dynamics of inner quality management.

I have already started applying their simple processes to my life and my business problems and am experiencing immediate improvements in my mental clarity, productivity, and emotional state, particularly in high pressure situations. As the phrase inner quality implies, I believe we have to take care of ourselves internally first so that we can take care of business!