Customer Reviews

Char-Broil 35,000 BTU 2-Burner Gas Grill, 530 Square Inch with Side Burner

5 star:		(3)
4 star:		(3)
3 star:		(2)
2 star:		(3)
1 star:		(6)

 

 

I bought this grill to use at my business for a weekly grill party for the employees. One of our production workers assembled the grill in about 30 minutes - there are a lot of parts. The key to a quick assembly is following the instructions exactly. Do not assume anything - check each part carefully to make sure it is the right one and that you are installing it correctly.

The grill works fine, but has a few flaws. The grate is a fairly light wire with wide spacing, so you have to be careful flipping burgers or else they may slip through and end up at the bottom of the grill. Also the grate is flush with the top edge of the body so hot dogs will roll off onto the ground if you're not careful. But at about $90 it is a great buy! It does the job with a few minor inconveniences and there is a good side burner to boot!

Update
I paid less than $90 for this grill in May. It is now listed for more than $240. Even gas hasn't increased in price as fast. This grill is in no way worth more than about $100! Ours still works and does an acceptable job, but it needs frequent cleaning to minimize flareups and has the flaws mentioned in the original review. There are better deals elsewhere.

Let's cut to the chase...pick a different grille, I sure wish I had. Assembly was a nightmare, with instructions that were confusing, erratic and in some cases just plain WRONG. Now that the grille is finally together, it works well enough, but after only two weeks the finish imperfections on the top lid are starting to RUST! That's right, folks, it's not even aluminum. What a dumb choice for a product made to be left outdoors. CharBroil should be ashamed for putting their name on this product. If I could return it, I would...but how do you return an assembled grille?

I don't normally write reviews but after seeing the one sided slanted review of this product I must retort. I helped my parents put this grill together after they ordered it and had no trouble at all. In response to the other review I must say "a bad carpenter always blames the tools rather than him/her self." Let's be honest, there is nothing fancy about this grill. My parents are older, and just wanted something simple to use to grill out every now and then. This grill has been perfect for them and they continue to bore my brother and I with their grilling success stories. If they were willing to take the time they would give it high marks so I am doing it for them.

I bought this grill a few years ago to replace an older charcoal grill. It gets the job done and cooks well. I like the fact that it's easy to move with the wheels. The propane tank fits neatly under so it's easy to reach but hidden from view. The burners do have a tendency to rust out after a few years and you will usually find you need to replace the ignition switch as well every few years. While it's not the best grill out there, it's a good grill for the money. I would suggest buying a cover for the grill and using it as much as possible. It will help keep the grill out of the elements and should improve longevity. My next grill will be a bigger and better unit, but I have been happy with this grill and I've gotten my money's worth. If you love grilling but don't want to spend $500-$1000 on a grill, this unit will fit your budget without sacrificing everything.

bought the grill over six years ago. it has been covered after each use and maintained in a reasonable fashion. the outside is ok, the inside has simply fallen apart.....twice. Like I said is has been cleaned after use and oiled etc. cheap grills, that rust and fall apart. the grill is used at our vacation home so its use is VERY limited. if you want a diposable grill buy it. Parts are difficult to come buy and everytime I have called customer service it was a nightmare.

The price and function of this grill makes it a great product. The only drawback is that the instructions are not real clear where some things are concerned... for instance it is not clear that bolts and nuts used to attach one piece are then needed to be loosened and removed so that later in the process an additional item or bracket can be attached at the same place. Basically don't tighten anything real tight until you are sure nothing else needs to be added also.
The aluminum heat shield is a joke. I know why it is included but it is worthless. A cover for the side burner would be a nice addition.
I like the "condiment" holder on the front and the area that holds the tank is a good and easy thing. It heats up fast and gives me an even heat. I like the product now that it is together and use it almost daily. If you have the option to pay your retailer $10 or $20 to assemble, unless you have lots of time and patience, do it!

I have had this grill for almost exactly two years.
I've had to replace the left burner after 1.5 years. The inside does not drain fat well and it will catch fire.
And just recently 12" flames started to shoot out of the front of it from underneath. This melted my control knobs as well as all of the lettering on the front. I called their "customer service" and the problem was blamed on spiders...

There is a serious design flaw with this grill and it creates an extreme fire hazard with the propane tank being stored inches away from the fault.

I will never buy this brand again, and now need to purchase a new grill.

0 Stars! Do not waste your money on any char-broil products.

I bought a grill recently and put it together... First of all, it is really a piece of junk, cheap parts and the screw holes don't even line up!

To make matters worse, one of the plastic "feet" was missing. I called them from work and they told me they could not send me the part without the serial number. I looked for it the next day but couldn't find it. I called back and told them that. They said it was on the back or inside the leg. I look again, no serial number. I called back again and told them that if they didn't send me the part I would return it to the store. They told me "that is one way to go..." And they even tried to sell me more junk during this process, when I was clearly upset with their service.

My conclusion... char-broil customer support believes that it is too much of a hassle to actually support the customers, so they would rather if nobody owned their products. I will not buy any of their products in the future.

UPDATE:
After one half season of grilling, the burner only produces a small flame although the tank is full. I can't even cook on it any more. What a piece of junk.

Overall a decent grill for the money. Assembly is a nightmare though. Unless you have a lot of time on your hands go to your local hardware store and buy something that doesn't come in hundreds of pieces.

This is one of the nicest grills for the price, yes a little hard to put togeather but well worth it at the end..Fires right up even cooking this is the grill to go with.