Customer Reviews

Char-Broil 2985719 68-Inch Desert Sand Grill Cover

5 star:		(2)
4 star:		(0)
3 star:		(0)
2 star:		(0)
1 star:		(4)

 

 

Purchased one of these from Lowe's in late April of 2008 as a close out for $18.00 to fit a new CharBroil Commercial Grade grill (also from Lowes) Grill is fine, cover is a piece of crap and CharBroil's customer service is worse.

1. Faded badly in a few weeks in a mid New England spring and summer.
2. Velco straps actually stick to the cover instead of the opposite strap and when removed tear the cover.
3. Fabric is shreading and separating so much that you can see your hand through it in places. Not water tight any more, obviously.

That's the good news!
The bad news is Char-Broil's NON customer service -
Instead of being apologetic for selling me a piece of crap, their warranty policy is - and I'm not making this up, checked 3 times, is to replace the cover if - again I'm not making this up -
1. I have the original BAG and all packing material
2. Have sent in the warranty card (there was none in mine)
3. Have the original receipt
4. Return it to them at my expense and then they will replace

Who really wants to do business with a company like this?

I have notified Lowes and as I'm the sales manager of a 200 unit adult community I'm asked for recommendations about all kinds of items all the time - Char Broil is certainly NOT on my list anymore if this is the kind of attitude they have.

Let me echo the other reviewer here and urge all to stay far away from this "cover". It fades, tears, and offers little in way of protection. Very poor quality and construction, even when used carefully. It was ready to replace midway through its first summer...Deserves less than 1 star. Find something better...

not sure what is up with all the bad reviews here - almost didn't buy this thing, but i'm glad i did. this is a perfectly fine grill cover and doesn't deserve all these slams. maybe product's been upgraded since some of these older reviews were written?

it's not the cadillac of grill covers, but it costs ~$15. let's be realistic here.

imo, it's an excellent value. not sure what more you can expect for this amount of waterproof fabric for $15. fabric seems very durable. no indication this'll tear unless i'm careless with it. well sewn. has big velcro ties at each end. the velcro does not stick to the fabric at all. i'd agree the color is more olive green than sand - personally, i like the color.

i have another Char-Broil grill cover (which costs more) that is lined. this version isn't lined. just a big sheet of fabric - textured on the outside, smooth on the inside.

maybe i'll revise my opinion in a few months if it fades or tears as people suggest, but i doubt it.

Great thickness and waterproofing. This cover was a steal for the money, I'd pay up to fourty bucks for this. Highly recommended.

Problems:
1. Marginal fit: My CharBroil grill specified this 68" cover. But it's too short in height (by about four inches) to cover lower portion of base/doors.
Also a little tight around the middle.
2. Packaging implies side straps, these are missing. But due to tight fit, they're not needed
3. The stated color is misleading - it's more of an extremely faded Olive Drab than "Sand"

Pluses:
It does seem like a durable fabric with quality seams.

I bought this at Lowe's when I got a new grill August 2007. It looked great at first. However, it faded quite a bit the first summer in Pennsylvania. I can handle this disappointment. But I cannot recommend this product because it tears and shreds easily. It was under $30 and I know that nothing lasts forever. But I took good care of it and thought it would last more than two grilling seasons. I am now looking for one that is more durable.