Most helpful critical review
35 of 44 people found the following review helpful
I sent one to my parents and it nearly exploded
on April 30, 2014
I ordered one of these for my parents in november, they put it together in late April. Apparently there was some kind of leak in the hose and the first time it was lit it shot fire out the side for about 10 feet. The fire department showed up and confirmed what the issue was. We have numerous pictures.
At first Char-broil support seemed concerned and helpful. My parents followed their instructions verbatim. On a follow up they were nasty, crude, and told my parents they did not follow the directions they provided. Then shortly after my mother was told it was in fact their fault but they weren't going to do anything about the grill. A friggin cities fire department determined what the flaw was. I would reccomend not to do any kind of business with Char-Broil.
Thankfully, we're working with Amazon to do something. I could have over-looked the issue that nearly burned my parents home down, it happens and thankfully no one was hurt, but I would mostly worry about the fact that char-broil does not stand behind their products.