Customer Reviews

Char-Broil Electric Patio Caddie, Black

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We purchased a
Char-Broil Patio Grill and the first time it was used the food stuck to the porclean grill and the grill melted and stuck to the food and almost one half of the grill was served to our guest to our horrow. After two calls to Char Broil they agreed to discount the freight to send us another porclean grate to replace the original grate. The grate should not be used by anyone!!!!!

We live in a condo and are only allowed to use electric grills. This was the only model available at our local home depot. The first one we bought we loved. Cooked well and lasted about 3 years before the heating element failed to heat completely. The next one also worked well but lasted only 2 years. This last one we bought is not even 1 year old and will not heat all the way. It doesn't get hot enough to sear your food and it takes forever to cook. We contacted Char-Broil and they informed us that the 90 day warranty had expired and there was nothing they could do for us. We will not buy this unit again.

This is a terrible product. Save your money. I had to replace the first heating element after only 6 months of bi-weekly use to the tune of $ 38.94.Within 3 months another element broke. I then realized I couldn't afford this very faulty product. I complained to a Char-Broil service rep who was nice but a moron.

I guess there is no need to chime in on this product since Char-Broil finally put it out of it's misery, but I felt I needed to because I've run the full gamut with the Patio Caddie. I used to praise, honor and defend this great grill for the 10+ years that I owned it. It never game me any problems, except I had to replace the heating element once, and it cooked phenomenally. I took care of it and it was working great up until a few weeks ago when the heating element went out again. The grill had seen it's better days since I've owned it and cooked on it for so long, so I decided to buy a new one instead of fixing up the old one. I was shocked and panicked when I found out from my Home Depot that they were discontinuing my beloved grill. I searched and searched until I found a brand new one on eBay. When it arrived I immediately put it together and fired it up... or at least that was the plan. My 10 year old Patio Caddie, right up until the 2nd element died, would heat up to 500-600 degrees in about 10 or so minutes. This new one... I had it plugged up for over an hour and a half and it would never go above 400 degrees. And when food was added, oh boy, what a disaster! The temperature dropped and would never recover! I basically baked my burgers! I assumed I had a bad heating element, until I Googled and learned the truth. Seems people have been having lots of trouble with the good ole Patio Caddie for years. I was lucky and got one of the originals that was built great but over the years it seems that Char-Broil has been using less quality products and the last bunch that was made is absolutely horrible! Such a shame too. Because of this, I won't buy anything else with Char-Broil's name on it and my only advise to J.D. would be enjoy and take care of the good one you own now... you won't find another like it!