First, I will provide a brief description of my previous grill, which is as a basis for comparison in case you are debating this grill versus other larger and more traditional grilling systems. Then, I will provide a summary of my findings related to the other comments you see throughout the review thread. Sorry for the long thread, but I'm hoping folks will find the confirmations and/or rebuttals of the findings of others to be helpful.
I bought this grill to replace a commercial series stainless char-broil gas grill that I had for five years and used extensively. While the older grill was good as compared to grills in its class/price range, it was subject to the typical ills of long-burner systems with flavorizer bars to reduce flareups. It was only moderately effective, so costco steaks (1" thick with a 1/4" fat edge) tended to cause massive flare-ups and if not managed carefully, burned the steaks beyond recognition. I am not exaggerating when I say that I had 1.5 ft high flames coming out the back of the grill one time when I wasn't paying close enough attention. The fat melts and flares up horribly. While I really liked the cast iron grates, they were rusting pretty badly at the five year mark. The grill did do a good job of imparting that gas grill flavor, and was perfect for ribs and other long-cooking items at low temperature.
Now for the Patio Bistro. First, a summary of the other comments you may have seen, and the ones I saw commonly stated all turned out to be true.
1. Assembly is not difficult, but is time consuming. Took about and hour. Lots of parts. Some people complained about parts not fitting together well, but mine were perfectly aligned and no problems. One trick, and I do this with everything I assemble after lots of ikea assembly experience, is to wait to tighten all the nuts until everything is together. One annoying design feature is that the wire lead for the ignitor partially blocks the drip tray. Also, as another customer mentioned, the caps are already installed on the wheels. I broke one of the caps trying to get it off- they are super tight. Very annoying. Char-broil would probably replace it if I asked, but I don't care enough to spend the time to do so.
2. You can't see the flame, so the first time I used it, I thought it was lit and didn't realize for sure it wasn't until I smelled gas. To turn it off, you have to turn the knob past the ignitor. It ignited with gusto, displacing the grate. Kinda scary. But now I know to hold the ignitor in the on position until I see the flames flare out around the round burner protector, and there is also a hole on the back of the grill you can look in for confirmation. I don't see it as a problem once you get used to it.
3. The grill is 'not infrared'? I don't know what the technical definition of infrared is, so I don't know if this is true. I previously thought infrared grills used those white ceramic flat burners with little holes in them. This grill does not, and instead uses a round gas tube that is covered by a round metal shield to prevent flare-ups. Some sites describe infrared as a technology that uses high heat and high efficiency, without referring to physical burner characteristics. The grilling surface is stainless and has a flat bottom with many small holes. So far, following the manufacturer instructions and burning off the junk after each use has kept the holes clear and functional.
4. The heat is intense. (Some people alternatively claim that they have not enough heat, but surely those grills are defective). This thing gets up to 700 degrees in less than 15 minutes.
5. Food is cooked fast and evenly. Definitely true to me, almost to a fault. Heats up way faster and more evenly than my previous grill, and cooks burgers the best I've ever had. Back to our Costco steaks- the good news is no flare-ups (a huge benefit). The bad news is that the recommended instructions left the outside seared beautifully and the inside bloody. Had to cut the steaks in half for the second round to get decent results. This technology is awesome for your standard grocery store steaks and burgers, but is a little tougher to use for thick cuts of meat. I've only had it a week, so it may be possible, but I haven't had thick steak success yet. Burgers and thin steaks- awesome. One catch is that the 'gas' flavor is not as intense as my previous grill, but the flavor is still excellent.
6. Some people complain that the cover (available for purchase separately) is poor quality, and it's about $30. I purchased a different Char-broil cover
Char-Broil 2186140 Patio Caddie Grill Cover for $10 and it seems to be decent quality and good fit.
7. The grill is heavy, especially with the tank. There is a handle under the control knob, but moving it with that handle is not easy, especially if the surface is not perfectly flat (like, say, my patio).
8. FYI, this does not come with a gas tank. Factor this into the cost. The good news is that as a result, it can be shipped at a reasonable cost.
Overall, this is an excellent grill. I would buy it again. Small, efficient, and although it is relatively thin and not as sturdy as my previous commercial series grill, it is built for a small family and would probably last 3-4 years. I kinda miss having shelves, but I have a small patio and I'd rather have the patio space.
If the feature that brought you to this grill was size, but you want higher quality, check out the Weber Q series such as the 320
Weber 586002 Q 320 Portable Outdoor Propane Gas Grill(at double the price). I would personally prefer to spend less and replace a little sooner than go super-fancy and then hang on to one a long time. If that is not also your mentality, then this may not be your grill (but the Weber may be).