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Most Helpful Customer Reviews
13 of 13 people found the following review helpful:
3.0 out of 5 stars
Mixed feelings,
By
This review is from: CharBroil Trentino Outdoor Fireplace with Removable Side Screens (Lawn & Patio)
I had seen this fireplace for sale elsewhere but Amazon had the best price and free shipping so I decided to buy it, despite reading some negative experiences of previous buyers. My experience was mixed. I received the fireplace with only PART of the assembly bolts. Once side of the fireplace had what I would call a crimp in it where the paint had come off. Near as I can tell, it probably happened not in shipping but perhaps in a warehouse as the product moved from manufacturer to storage. Anyway, I decided to return it and get another one instead of waiting 2 weeks for the bolts from Charbroil like one other customer. Here's where the positive part of the experience came. I went to Amazon customer service page and clicked a link for someone to call me. My phone rang IMMEDIATELY! I spoke with a very pleasant woman who promptly ordered another fireplace at no cost and free shipping. I got an email with a link to the returns page and was able to request UPS to pick up the other item so I did not have to deal with carrying it to the UPS Store. I received my other fireplace in 2 days WITH all the necessary bolts. However, this fireplace had a similar crimp in one of the sides, but otherwise it is fine. Since we like the design of the fireplace, we are planning on hammering out the crimp and re-painting that part. So in summary, Charbroil has some manufacturing issues with this unit, but Amazon rocks for customer service.
13 of 13 people found the following review helpful:
4.0 out of 5 stars
Durable and Eligant,
By
This review is from: CharBroil Trentino Outdoor Fireplace with Removable Side Screens (Lawn & Patio)
A friend of ours lent us their outdoor fireplace and we liked it so much that we tried to find it online. After a little searching, we found it on Amazon. We ordered it immediately, and the delivery came in about a week. It was fairly easy to assemble, and was very durable. I like it better than others, because all sides have removable screens, so everyone can play with the fire. The "only" critisism I have for it is that the fire-grate is fairly low, so it's difficult to put paper under it to light. Also, it's best suited for short logs, as there is a bar that crosses either end that limits the size that can sit on the grate itself. Otherwise, it's a well designed, and well thoughtout product.
8 of 8 people found the following review helpful:
3.0 out of 5 stars
Nice unit, damaged when recieved,
By
Amazon Verified Purchase(What's this?)
This review is from: CharBroil Trentino Outdoor Fireplace with Removable Side Screens (Lawn & Patio)
I just recieved my Trentino fireplace. I recieved it in a pretty beat up cardboard box with lots of extra tape on it. This makes me believe it was opened before, or even returned before. When I opened it up screws and nuts fell from the box. Although they were all in there, they were just loose in the box. I thought, good everything will be alright. Well, the large base has a 2-3" dent in it that caused the paint to chip away. I put it together to see what it looked like and decided it wasn't worth the hassel of returning it and waiting for another one. The fireplace functions well. Like another review said, the removable screens don't firmly attach to the fireplace. It looks nice sitting far out in our yard with some adirondack chairs around it so I'm happy with it. I am just not pleased with Charbroil's flimsy packaging and the fact that Amazon would send such a beat up box with loose parts in it. My first bad experience with Amazon.
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