Top critical review
239 people found this helpful
Outrageous and sad
on June 21, 2013
I had no idea that Wen was on Amazon or I would have switched over sooner for supplies.
I am appalled and I hate to guess how many people they must have scammed with their fraudulent advertising practices.
I registered last February and ordered the cleanser and a spray for $60.00 approx. What I received was a large box with a collection of products that I did not order and I would never use such as anti-frizz for my short straight hair! The whole package was charged for about three times my initial purchase.
I called and told Wen there was a mistake but they denied it and claimed that I had committed myself online to purchase this package when I registered. I was sure I had not as I always keep a hard copy of online orders.
What I discovered when I returned to the Website as a potential purchaser is that, buried in the 3 pages of dense verbiage that one has to accept for the purchase to go through, was a few lines stating that first time buyers would be mailed a full range of product for trial in addition to what was being ordered. This is the old worn out trick of hiding scams in endless pages of fine print that no one ever read because it would take far too long and besides, the language used is "Legalese" meaning incomprehensible to most people.
I refused to pay for the unwanted items and I contacted my credit card about the fraud, Wen would not get a cent extra. They threatened some sort of action but being a senior paralegal, I called their bluff.
I said that I was going to return the unopened products, they said they did not want it, I sent it back anyway with proof of mailing.
Twice I spoke with a Wen supervisor and explained the situation. Both, in turn, agreed to cancel the alleged unpaid amount and start my account afresh, but it never happened. On both occasions, after I had placed a repeat order, I never received it and when I called, the CSA said that I had an unpaid balance so my order had been cancelled.
This is a very sorry situation where a probably decent hairdresser placed his excellent product in the hands of a crooked or incompetent (or both) alleged corporation.
Nevertheless, the product(s) is excellent and I will fight to keep buying it, even if I have to use Amazon and lose on the member's preferred prices that I qualify for.
I was so incensed that I was ready to escalate the dispute to a legal action, but in the end, Amazon is an easier and more trustworthy alternative.
SHAME ON WEN = Let's kill it on Facebook et al.
CHAZ DEAN = Retrieve your products and start again - Honestly this time.