Great results with the first use! Because this is a rather expensive product and I have been searching for a great/safe hair product for a long time, I did a lot of research and followed the instructions carefully while using this product. I intended to eliminate all the human errors and negative factors that I can control and hoped to prove to myself confidently that this will be a product that I can trust. I think I've found it. After the first use, I left my hair dry naturally. My hair feels very silky, shiny, and light. I also love the minty smell in the product - it makes the head massage especially soothing.
Here are my 2 cents to share on usage, purchase, and ingredients:
1. Extremely important to follow the instructions. Instead of reading the various sets of printout instructions, go to Chaz Dean's website and watch the instruction video for your hair type/product twice. [...] It is a lot more helpful visually and easy to remember once you're in the shower and fearing you might miss a few steps.
2. Start with more pumps - err on the plenty side and do not use less to save the product at the beginning. After you try a few times, you'll be able to find the right number of pumps to use for yourself.
3. Realistically, I don't know how many people can rinse their head/hair with cool water. I use lukewarm water and find the result just as good.
4. I looked up every single non-herbal name in the ingredients list on Skin Deep. Initially I was skeptical because there were quite a few long scary looking chemical names. I am happy to find that based on Skin Deep's 0-10 rating (0 = absolutely no harm and 10 = poisonous), the vast majority of the ingredients used are either no harm or very low harm (0 ~ 1); and that includes some of the long chemical names. Only 3 ingredients are moderately hazardous (4 ~ 6) and they are: PEGO-60 Almond Glycerides, Methylchlorisothiazolinone, and Methylisothiazolinone. Comparing to SLS and other much harmful ingredients used in commercial personal care products, I feel that these 3 ingredients are tolerable.
5. If you haven't tried the Wen products yet, I do not recommend buying the $29 intro package unless you are going to use every single product included in there. Because I don't use styling products or the balm, my only need was the conditioner and the comb. (BTW, the comb is very comfortable to use.) I bought the 3-item package from QVC that includes a 16oz cleanser, a 4oz tea tree oil, and the comb for $37. Because the regular 16oz + comb kit sells for $29 and tea tree oil sells for $20 individually, I found this 3-item kit to be a much better deal for the essential starter kit.
I think 99% of the time an infomercial will seriously inflate the function of a product. However, I'm now convinced tat Wen conditioning cleanser lives up to what the seller claims and belongs to the other 1%. I'll look forward to trying other Wen products in the future.