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“Who else has led customer loyalty for five major
“The connection of customer care in a single C-level authority is an emerging discipline of the early 2000 decade--but Jeanne Bliss is already firmly in place as its oracle who can make it actionable as a major economic value-added.”-- Mack Hanan, bestselling author, Consultative Selling and CEO, the Grey Matter Group Inc.
“Talking about customer service is one thing; having it in your DNA is another. Chief Customer Office provides refreshing and needed advice for organizations that say they’ve committed to customer loyalty but don’t seem to make any progress.”--Wim Elfrink, senior vice president, customer advocacy, Cisco Systems Inc.
“Before you go around the block one more time trying to drive ‘customer focus,’ read Chief Customer Officer cover to cover. Jeanne Bliss gives you the tools, the tactics, and the real-world support you need to finally drive change across your company.”--Daniel J. Bishop, president and founder, The Maids International, Inc.--The Maids Homes Services
A must read for anyone in business.
I especially like that the diagnostics and tools offered can be used immediately and that there are a multitude of proven ways to get the CEO engaged.
Clearly, providing terrific customer service is "bliss" for any organization, and Jeanne provides the instructions.
This book has really opened my eyes to help me see where we have been missing the mark as an organization.Published 9 months ago by David Tinker
This is an excellent book, packed with practical tips on implementing a customer oriented way of thinking in any company. Want to improve your company? Read morePublished 19 months ago by F. Heimen
This was an excellent resource for my class. It helped me to understand the concepts that my instructor wanted us to get each week. Read morePublished 21 months ago by colleen m mccann
I can't make a comment regarding the actual contents of the book (since it was purchased for a class requirement) but the shipping and overall look of the book is excellent. Read morePublished on April 13, 2012 by AMarie
If your business depends on satisfied customers to thrive (and what business doesn't?); you'll want to grab a copy of this wonderful book by Jeanne Bliss. Read morePublished on January 5, 2010 by Larry Underwood
I have just received my new book after almost 30 days long waiting for its arrival due to international shipping. Was it worth? A-B-S-O-L-U-T-E-L-Y Y-E-S! Read morePublished on September 22, 2009 by Lucas Tadeu R. Silva
Jeanne writes a book for now on a role that too many people will say is before it's time. It is always about the client and yet organizationally no one puts enough emphasis on the... Read morePublished on December 11, 2006 by Robert Burns