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I read a lot of business books, and although my expertise is Customer Success and more B2B focused, Jeanne's experience, insights, and... Read more
Leaning on years of experience, Jeanne bliss describes a very clear approach for those responsible for CEM. Read morePublished 5 months ago by marieke van der laan
This book has really opened my eyes to help me see where we have been missing the mark as an organization.Published 22 months ago by Dave Tinker
This is an excellent book, packed with practical tips on implementing a customer oriented way of thinking in any company. Want to improve your company? Read morePublished on March 15, 2013 by F. Heimen
This was an excellent resource for my class. It helped me to understand the concepts that my instructor wanted us to get each week. Read morePublished on January 11, 2013 by colleen m mccann
I can't make a comment regarding the actual contents of the book (since it was purchased for a class requirement) but the shipping and overall look of the book is excellent. Read morePublished on April 13, 2012 by AMarie
If your business depends on satisfied customers to thrive (and what business doesn't?); you'll want to grab a copy of this wonderful book by Jeanne Bliss. Read morePublished on January 5, 2010 by Larry Underwood