If you can send it back, get your money back if you can. This product has caused nothing but trouble for so many people. I guess they have a website, Chromo.com, but I have tried to contact them for help and got nothing in return. This product it a total rip off! Please just don't get another one. Try a different brand, a known brand. I'm sorry you also wasted money and got ripped off. I learned my lesson, the seller is called Seller1on1. If you go in your account and orders you should be able to contact the seller and amazon. I have also cant asked amazon about it and they still allow them to sell them on here after all the bad reviews and complaints.