Cingular 2 Year Contract

Product Details

• ASIN: B00020KCBA
• Average Customer Review: 2.6 out of 5 stars  See all reviews (61 customer reviews)

Customer Reviews

Most Helpful Customer Reviews

191 of 198 people found the following review helpful:

2.0 out of 5 stars Cingular and Amazon fail to allow portability of prior cell phone number, October 26, 2005

By 

J. Carnagey (Oakland, CA) - See all my reviews
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This review is from: Cingular 2 Year Contract

Do not purchase a Cingular wireless plan from Amazon.com unless you are prepared to give up your previous cell phone number. I was a former ATT customer on month-to-month service with Cingular. I wanted a Cingular plan with rollover minutes and a new phone. I purchased via Amazon.com because I was able to get the best price on the Motorola Razor 3 phone (free after rebate). During the online ordering process, there was nothing asked about prior cell phone number. I assumed it would be handled by Cingular when I activated the phone. Cingular activated the phone on the day it shipped and 14 days prior to my actually receiving the phone and assigned me a new phone number. I am told by them that they cannot reassign my old cell number (which is a Cingular number) without changing the SIM card which inactivates the plan I purchased from Amazon.com. Furthermore, Amazon.com would subsequently charge me the full retail price of the phone and my rebate would be invalidated. This was confirmed by Amazon.com. There is a law that requires cell phone carriers to port your old cell number when you change carriers, but apparently they don't have to do so when you continue service and are not upgrading your phone device. I am very dissatisfied with both Amazon.com (for not making this fact known in advance) and Cingular for not being able to grant the simple request of reassigning my phone number to the new SIM card from my old phone.

84 of 88 people found the following review helpful:

1.0 out of 5 stars Existinv Cingular Customers Beware of Amazon "Deals", August 30, 2005

By 

Andrew Schaefer (Phoenixville, PA USA) - See all my reviews
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This review is from: Cingular 2 Year Contract

I purchased a Motorola razr with a 2 year contract through Amazon. I had planned to move my existing cingular phone number (not under contract) to the new contract, which Amazon suggested was possible. Only after the phone was delivered and I looked at the fine print of Amazon's $150 rebate did I find out that Amazon can't move the number and Cingular will be forced to cancel the existing contract and create a new one. This process causes Amazon to lose their commission on the contract and void the rebate. To make a long story short I'm out $150 because Amazon didn't make it clear that existing Cingular customers should avoid their "deal" like the plague. This should have at least been a question during the checkout process, if not spelled out explicitly in giant red letters at the top of the screen.

25 of 25 people found the following review helpful:

1.0 out of 5 stars Do not sign up with cingular!, August 26, 2005

By 

alwaysjammin (Saint Louis) - See all my reviews

This review is from: Cingular 2 Year Contract

Hello. I have very limited time so I will keep my review short. I spent 100s of hours researching and planning to buy a phone and plan because i was unhappy with my sprint service. I finally decided to go with cingular because of the good reception and the free razr. I was very skeptical about purchasing the razr based on the reviews here on amazon and elsewhere. I finally decided to bite the bullet and sign up. I immediately knew I had made a mistake. I was impressed with the phone when it arrived; however, when I called cingular to get my old sprint number ported over, they said it was impossible and I would have to cancel my account and restart a new one which would make me ineligible for the rebate. I was very upset about that and customer service was not exactly friendly either. I then contacted amazon.com and they were no help either. I have very little respect for amazon anymore because it seems like they just read a portion of the customer e-mails and just send them to a generic link.

Anyway, I just happended to browse the internet and saw that t-mobile was now offering the same deal, only they offered a 1 year contract (vs. 2 year for cingular), insurance was an option for the phone, and their customer service was supposedly the best. I then decided to just return my phone and resign up w/ tmobile.

it took a few weeks to recieve my phone as they sold out, but it came a few days ago and I am happy. the phone really does look nice; however, all the other reviews do point out a lot of viable flaws, most predominantly the operating system. Really, it is not THAT big a deal, although it is inconvenient. Tmobile customer service really is absolutely excellent and they bend over to make their customers happy.

I did not know this before, but T-mobile has contracts with Cingular and verizon so that you have coverage everywhere w/ no roaming costs.

In summary: phone good; cingular sucks and you're locked down for 2 years; t-mobile excellent so far.

good luck and hopefully you did not stress as much as i did in making this decision