Customer Reviews

Cisco CallManager Fundamentals: A Cisco AVVID Solution (Cisco Press Networking Technology)

5 star:		(8)
4 star:		(1)
3 star:		(0)
2 star:		(0)
1 star:		(1)

 

 

I did the CIPT training course hoping that it would be enough to pass the exam. Although the instructor was excellent, the documentation was not. It did not couther certain topics in detail, and was hard to follow. As I had to pass the exam for myself and so that the company kept its Cisco Partner Status I had to get some good documentation.

Although I am only half was through this book I am finding it excellent. It goes into good detail on the information, which you have to know, whilst not sending you to sleep on information, which is not relevant to call manager, networking, or telephony. I am confident that once I have read the book a few times I should be able to pass the exam without too much trouble. Cannot say this about the Cisco training documentation.

This book provides a great reference to Cisco CallManager! Written by the development team that actually created the software, it gives accurate and incisive information that isn't always easy to find in the Cisco documentation. I highly recommend this book to anyone who is going to purchase, install, or maintain a CallManager system.

This book includes signific in-depth information that I have not been able to find in any Cisco documentation. After reading this book I have gained a much stronger understanding of the inner-workings of the software. Understanding the architecture of the software will help anyone who is installing, designing, administering, or troubleshooting a Cisco IP Telephony network. I highly recommend this book.

If you're a CallManager administrator or if your're just interested in learning more about Cisco's IP telephony server, this book is a must have.

The user's guide is fine for setting up the system, but this book does a great job of filling in most of the blanks that couldn't be covered in the manual. For example, the chapter on dial plans (apparently written by the developer himself) is very comprehensive.

I liked the numerous illustrations, but especially liked the illuminating background information that explains not just how, but why the system works.

Highly recommended.

This is a great book for the new Cisco Phone administrator, but please realize that although it is in its 7th printing, it has not been updated. I ordered this book and found that most of the information I was looking for was on items added after CCM 3.1 (which is the version that is covered in this book).

I studied this book for my CIPT exam. Even though this book itself does not suffice to pass the exam, I could not have done without it either. It provides a clear understanding of CallManager and other CIPT components. All the pictures and graphics are well designed. If I have to criticise a couple points, I would say there are a few organization flaws. Titles could have been organized more effectively. Another improvement could be deviding Route Plan chapter. This chapter is very long compare to others.
Overall, I strongly recommend this book for those who want to understand "Fundamentals of CallManager." Also, if you are studying for CIPT, you should consider "Cisco IP Telephony" book along with this.
As far as practice tests concerns, neither books have enough questions for practice. I had to find a third party question bank to study and it helped a lot. "Cisco IP Telephony" book has some practice questions at the end of each chapter, but I can almost gurantee you that they don't help on the actual test.
Good luck to everyone...

CallManager Fundamentals is a detailed explanation of Cisco's IP Telephony implementation. It is a readable reference book and one that I use often. If I could only have one book on the subject this would be it.

Thankfully, a new edition. This is hands down the best book available on using the Cisco CallManager system. Unfortunately the first edition came out in 2001, since then the software has gone through at least five revision levels. This book has been updated to include the 4.1 version, a big improvement over the old book which covered 3.0 or maybe 3.1.

The biggest point about this book is that it covers the inner workings, the architecture of the system. This is often helpful in understanding just what it is that you're doing. Of course it also covers all of the standard user interface tools like management, monitoring, reports and everything else.

This is hands down the best book on the CallManager, if you have to manage one of these beasts you have a much harder job on your hands if you don't have this book. My only real negative, please guys, don't wait for six software releases to go by before you do a third edition.

There is no more authoritative book on the market on Cisco CallManager. This book answered questions for me that I couldn't find anywhere else. In particular, the dial plan chapters unravel the difficulty of complex route plans and helped me to understand each component of the dial plan process. I reach for this book frequently as I administer my CallManager systems!

One of the other customer reviews for this book (which may have been removed by now because I have complained about it) says: "This book has been updated to include the 4.1 version, a big improvement over the old book which covered 3.0 or maybe 3.1."

But clearly, that customer was referring to the 2nd Edition of the book - this book that you are looking at is the First Edition; in other words, it IS the old book which only covers version 3.1. I know, because I just bought it for $20 and now I will throw it away and buy the 2nd Edition.